Night Service Center Representative

Night Service Center Representative ()

RHS Job Title Night Service Center Representative ()

Job Description

Pay Rate: $13.73/hr.

Location:

Owen Hall and McDonel Hall.

As a Night Service Center Representative, you will perform routine clerical support while providing customer service to all residence hall students and customers, both in person and over the phone.

You will also be responsible for maintaining the reception area and processing mail and packages.

You will be considered the face of the residence halls while interacting with a wide range of students and customers.

You will learn “real world” work skills like time management, professional excellence, balancing of priorities, interpersonal communication, and working as a part of a diverse team.

You will also gain a deep understanding of how an operation functions and how to build relationships while demonstrating outstanding customer service.

• Provide routine clerical support within a residence hall reception area.
• Answer phones, process mail and packages, assist in maintaining records and accounts.
• Greet visitors and clients.
• Provide in-house residence hall security and customer service through the day/night.
• Greet students and guests while checking identification.
• Report and respond to incidents within the residence halls.

If assistance with applying for this position is needed please contact Eric Christensen at chris
461.

• Enrolled as a student at Michigan State University (during academic year).
• Required to work 10+ hours per week.
• Willing to be trained on night shift (11:45 pm – 7:00 am) as well as day shift (6:45 am – midnight).
• Demonstrated commitment to outstanding customer service.
• Motivated self-starter and able to complete tasks in a timely manner with minimal supervision.
• Good communication skills (written and verbal).
• Positive and respectful, especially when working with a diverse population.
• Dependable and reliable.
• Possess a valid U.S. issued driver’s license and be able to meet and maintain the University’s driving standards.
• Must be able to work through finals week.
• Must be able to work weekends.
• Must be able to return early for the academic school year for training and staffing needs.
• Must be able to commit to working with River Trail for a full academic year.

• May be necessary to work over semester breaks; summer is required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

• Must be able to move up to 20-50 pounds.
• Able to stand/sit for long periods of time.
• Stay awake during the time frame of 11:45 pm – 7:00 am.

• Morning and nighttime reception:
  Monday’s and Friday’s during the academic school year.
• Night Receptionist:
  Sunday – Saturday, 11:45 pm – 7:00 am (Average hours: 10–18 per week during the academic year; average hours: 20–40 per week during summer).

River trail Service Centers.