Valet Attendant - East Lansing, MI

Job Title

Valet Attendant

As a Valet Attendant, you are more than just someone who parks cars - you are the first impression and the final goodbye. You create a welcoming, professional experience for every guest from the moment they arrive until they depart.

In this role, you will safely and efficiently park and retrieve vehicles while delivering exceptional customer service with energy, confidence, and attention to detail. Your ability to move quickly, communicate clearly, and maintain a polished presence directly shapes the guest experience.

If you enjoy being active, working outdoors, interacting with people, and being part of a fast‑paced hospitality environment, this position offers the opportunity to earn competitive pay plus tips while building valuable customer service skills.

Every shift is an opportunity to make someone’s day better – and represent the highest standards of safety, professionalism, and hospitality.

The primary objective of the Valet Attendant is to provide courteous, efficient, and safe valet services while ensuring the security of all vehicles. This includes warmly greeting guests, assisting with vehicle drop‑off and retrieval, managing traffic flow, and addressing guest inquiries professionally. Valet Attendants are expected to follow all company policies, operate vehicles with care, and contribute to a seamless, high‑quality guest experience.

Vehicle Inspections
Conduct vehicle damage inspections and document parking locations on claim tickets.

Safety
Safely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures. Follow all safety protocols to maintain personal and vehicle security.

Compliance
Maintain compliance with attendance and time‑keeping policies, including clocking in/out for shifts and breaks and accurately reporting tips.

Housekeeping
Keep valet areas clean, organized, and presentable at all times.

Customer Service and Teamwork
Handle challenging situations with professionalism, resolve problems promptly, and ensure high‑quality service. Balance individual responsibilities while fostering a positive team environment, supporting colleagues, and recognizing team accomplishments.

Attendance and Professionalism
Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations. Arrive on time, in full uniform, and properly groomed before clocking in.

Additional Responsibilities
Perform other tasks as needed to support the company’s operational goals, while remaining flexible and responsive to changing business needs. Attend required staff meetings and complete all assigned training modules on time.

Competency / Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience
High school diploma or general education degree (GED); customer‑service experience preferred; customer‑service attitude and a willing, helpful demeanor is mandatory.

Certificates and Licenses
A valid driver’s license and reliable transportation are required, along with maintaining an acceptable motor‑vehicle record with no more than three moving violations within a three‑year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.

Hospitality, Customer Service and Communication
Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.

Organizational Support and Adaptability
Follow company policies and procedures. Adapt to changing work environments and manage competing demands effectively while handling unexpected situations with flexibility and professionalism.

Dependability and Safety
Demonstrate dependability by following instructions, maintaining work…