Customer Service Supervisor – Call Center | Lansing, Michigan

Customer Service Supervisor – Call Center | Lansing, Michigan

Job Category: Customer Solutions

Requisition Number: CUSTO
001107

• Posted :
  July 23, 2026
• Full-Time
• On-site

Showing 1 location

East Lansing, MI 48823, USA

Top Reasons to Apply

• Industry-leading retirement benefit:
  Up to 15% company 401(k) contribution with no match required
• Lead and develop a team that directlyimpactscustomer satisfaction and retention
• Highly visible leadership role with opportunities to influence department performance
• Join a stable, family-owned company with more than 60 years of success
• Opportunity to drive process improvements and elevate the customer experience
• Full-time
• Exempt
• Customer Solutions Department
• Monday – Friday, 8 a.m. – 5 p.m.

What You’llGet

• Up to 15% 401(k) contribution (no match required)
• Competitive salary (based on experience)
• Health, dental and vision insurance
• Paid time off + holidays
• Career growth and leadership development opportunities
• Supportive, team-oriented work environment

What Makes Granger Different

• People-First Culture:
  We invest in coaching,development and career growth
• Commitment to Service:
  Delivering exceptional experiences to customers and communities
• Collaborative Environment:
  Work closely with operations,accounting and leadership teams
• Stability & Growth:
  More than 60 years of success with continued investment in people and innovation

Why Join Granger

Ifyou’reready to move beyond managing daily customer service issues and want the opportunity to develop employees, influence departmentalperformanceand drive meaningful improvements to the customer experience, Granger offers the support,stability and visibility to help you succeed.

You’lllead a talented team, collaborate with leaders across the organization and build your career with a company that invests in both its people and their future—including an industry-leading 401(k) contribution of up to 15%.

What You’llDo

Customer Solutions Leadership

• Supervise customer solutions representatives and CSR leads
• Hire, onboard, train and develop team members
• Conduct performance evaluations and wage reviews
• Provide ongoing coaching,feedback and professional development
• Foster accountability through clear goals,expectations and performance management practices

Process Improvement & Performance Management

• Analyze team performance and service metrics
• Prepare reports and provide updates to the customer solutions manager andother leadership
• Assistin developing training programs,procedure sand onboarding materials
• Monitor special projects and ensure deadlines andobjectivesare achieved
• Identify opportunities to improve service quality,efficiency and customer satisfaction

Cross-Functional Collaboration

• Workwith Operations and Accounting to resolve customer concerns
• Support department initiatives and administrative projects
• Collaborate across teams to improve the overall customer experience
• Serve as a resource for escalated account situations and operational challenges

Key Skills &Expertise

• Customer service leadership
• Call center operations management
• Team coaching and development
• Performance management
• Workforce scheduling and resource planning
• Quality assurance and customer experience improvement
• Conflict resolution and escalated issue management
• Process improvement and continuous improvement
• Customer relationship management (CRM) software experience

What We’re Looking For

• High school diploma or GED required
• Minimum 4 years of experience in customer service, call center operationsor a related field within the last five years
• Minimum 2 years of supervisory experience in a call center, customer service environmentor equivalent leadership role
• Intermediateproficiencyin Microsoft 365 applications
• Experience with customer relationship management (CRM) systems
• Strong communication,coaching and leadership skills
• Ability to analyze problems, make sound decisions and drive results
• Demonstrated ability to lead teams through change and develop employee performance

Safety Sensitive Information

This position isdesignatedsafety-sensitive. The associate willoperatea vehicle or other equipment on behalf of Granger Waste Services as an essential function of their job and must comply withall applicable safety and drug and alcohol policies.

Working at Granger Waste Servicesisn’tjust a career--it’sacalling.

Guided by the Golden Rule,we’recommitted to caring for our customers, our communities and each other. Ifyou’reready to make a difference while building a rewarding career,we’dlove to have you on our team.

High School Diploma or better in General Studies.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.