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Customer Solutions Representative 1 - Lansing, MI
Job in
East Lansing, Ingham County, Michigan, 48823, USA
Listed on 2026-08-22
Listing for:
Granger Waste Services
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Technical Support
Job Description & How to Apply Below
- Up to 15% 401(k) contribution with no matching strings attached
- 12 days (96 hours) of paid time off (PTO) within the first year
- Holiday pay
- Medical, dental, vision, life, short term and long-term disability coverage
- Safety and care for our employees are core values
- Ongoing training and career ladders for advancement
- Starting wage of $19.13 per hour
- Annual bonus
- Up to 15% 401(k) contribution with no matching strings attached
- 12 days (96 hours) of paid time off (PTO) within the first year
- Holiday pay
- Medical, dental, vision, life, short term and long-term disability coverage
- Safety and care for our employees are core values
- Ongoing training and career ladders for advancement
- Monday to Friday 8:00am - 5:00pm
- Handle general payment-related inquiries and support customers with basic account questions.
- Direct calls to appropriate levels as needed.
- Assist customers with web portal and troubleshoot issues.
- Complete project work such as ACH failures, address verifications, and invoice rejections.
- Help with 30-day collections calls.
- Gain knowledge and understanding of Granger as a company, its history, & service offerings.
- High school diploma or general education degree (GED) required
- 2 years' experience working in customer service or equivalent environment required
- Strong Microsoft Office and 365
- Bilingual experience is a plus
- Ability to perform physical requirements of position and pass a physical and drug screen including marijuana (pre-employment and random)
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