Student Office Assistant

MSU College of Agriculture and Natural Resources

and the job listing Expires on September 13, 2026

ANR IT Service Desk is dedicated to delivering exceptional customer service and technical support. We are currently seeking a Student Office Assistant to join our dynamic team and provide front facing customer support for the College of Agriculture and Natural Resources, AgBio Research, and MSU Extension.

As a Student Office Assistant at ANR IT, you will play a crucial role in ensuring that our customers receive excellent support and assistance. Reporting to the ANR Service Desk Manager, the Student Office Assistant will primarily perform the following primary duties:

• Greeting Customers:
  Friendly and professional demeanor will set the tone for positive interactions.
• Answering Main Service Desk Phone Line:
  Be one of the first points of contact for customers seeking assistance. Respond to inquiries, provide information, and direct calls to the appropriate team members as needed.
• Entering New Service Requests (Help Tickets):
  Accurately record customer service requests and issues into our ticketing system. Gather essential information to initiate the support process efficiently.
• Updating Current Service Requests:
  Maintain and update existing service requests with relevant details, ensuring that the status and progress of each request is accurately documented.
• Collaboration:
  
  Work closely with other team members, including technicians, to coordinate and prioritize customer support activities, ensuring a seamless and efficient workflow.
• Other Duties as Assigned:
  Be adaptable and ready to assist with various tasks or projects as needed to support the overall success of the department.

Motivated self-starter and able to complete tasks in a timely manner with minimal supervision

Excellent communication skills (written and verbal)

Ability to recognize and prioritize urgent concerns

Windows experience (predominantly 10 and 11); some Mac use possible

MS Office Suite (Word, Outlook, Excel, Teams) experience

Enrolled as a student at Michigan State University (during academic year)

• Critical thinking skills
• Strong organizational skills
• Demonstrated commitment to outstanding customer service