Thrive Coach​/Student Services Assistant II

Learn And Thrive Coach / Student Services Assistant II

The Strategic Retention Unit Learn & Thrive Coaches support student success and retention initiatives that improve the student experience, close opportunity gaps, and increase MSU's graduation rate. Specifically, Learn & Thrive Coaches will lead proactive retention initiatives by providing individual success coaching to students and facilitating group learning opportunities such as interactive workshops and presentations. This is a pool posting for up to three individuals to be hired.

Key responsibilities include:

• Providing one-on-one academic, social-emotional, and life-skills coaching to a caseload of undergraduate students
• Initiating and establishing relationships with coaching students to proactively address barriers including personal, financial, academic, and institutional challenges
• Providing holistic 1-on-1 support and case management with a strengths-based and solution-focused mindset
• Assisting students in accessing, and developing appropriate skills required to access campus and community resources to support their personal and academic success
• Building and maintaining an inventory of resources available to students across MSU and the greater Lansing area and mapping them to barriers they seek to address
• Designing and implementing data-informed strategies that proactively support student success and progression
• Teaching and co-teaching student success workshops related to common coaching skills and student concerns to educate students, MSU staff, and the community
• Tracking coaching program data to assist in the measurement of student growth and program effectiveness, as well as the relationship between coaching and student graduation outcomes
• Maintaining accurate and timely documentation of coaching sessions and student progress
• Participating in data-informed student outreach campaigns coordinated by the Strategic Retention Unit
• Partnering with University Advising, colleges, support programs, Student Life and Engagement, and Undergraduate Education leadership to contribute to overall student success and retention efforts at MSU
• Serving as an informational liaison between students and campus departments including, but not limited to, Financial Aid, Advising, Career Services, Student Accounts, Academic Departments, and the Registrar's Office

Communications/Interpersonal Relationships:

Interacts with:

• Strategic Retention Unit team members - in order to coordinate priorities, problem solve and share information.
• College/unit retention partners - in order to serve as a resource person and collaborate on campus-wide initiatives.
• Referral Agents/Agencies on campus and in community - in order to exchange releasable case information, discuss services and support available to returning students, and make or receive referrals.
• Strategic Retention Coordinator/Strategic Retention Unit Support Staff - in order to coordinate activities and provide support and advice.
• Students - in order to advise, refer to campus resources, and discuss situations.

Responsibility for the Work of Others:

Will provide first level supervision for Strategic Retention Unit graduate assistants and MSW and BSW practicum placements as needed.

Minimum requirements:

Knowledge equivalent to that which normally would be acquired by completing one or two years of post-bachelor degree work, such as a Masters in social work, human services, psychology, or education; one to three years of related and progressively more responsible or expansive work experience in administration, program development and personnel development and training; or an equivalent combination of education and experience.

Desired qualifications:

• Masters degree in a relevant field such as social work, human services, psychology, or education
• 3 – 5 years of relevant work experience in student affairs, counseling, college-level success coaching, education, or another related field
• Excellent interpersonal skills including an ability to work effectively with campus partners and develop rapport with students and supporters
• Superior organizational and project management skills
• Experience conducting outreach with undergraduate students
• Experience working with data including synthesizing, tracking, and reporting
• Demonstrated commitment to and support of justice, diversity, equity, and inclusion and the mission and purpose of Michigan State University
• Experience working with non-traditional, diverse, underrepresented and/or first-generation populations in an educational setting
• Knowledge of trauma-informed practices, coaching models, or student support services
• Familiarity with MSU campus and/or Lansing community resources
• Deep knowledge of student development, student success, and/or career exploration theories
• Ability to provide case management and student support services in a higher education setting
• Track record of promoting and supporting access and excellence for all students

Equal Employment Opportunity Statement:

All qualified applicants will receive…