Business​/Commercial Services Officer - Lansing Area

Business/Commercial Services Officer - Lansing Area

Job Category
:
Finance

Requisition Number
: BUSIN
004912

• Posted :
  August 31, 2026
• Full-Time
• On-site

Showing 1 location

East Lansing, MI 48823, USA

The Business Services Officer is responsible for delivering superior service and operational support to commercial members and employees across a wide range of deposit and treasury functions. This role involves opening and maintaining commercial accounts, processing credit applications, and executing treasury service requests with a focus on accuracy, compliance, and member satisfaction.

In addition to daily operational responsibilities, Business Services Officers contribute to process improvement, training initiatives, and cross-departmental collaboration. They support audits and examinations, participate in community and networking events to promote commercial services, and help drive growth in membership, deposits, and lending through strategic engagement and relationship building.

This role is similar to:
Commercial Account Specialist, Client Account Opening Specialist, Business Account Specialist, Deposit Account Specialist

Work Location: This position is available to work onsite at a MSUFCU Pillur retail location(s)/branches within the Lansing region. Exact locations to be discussed during an interview.

Weekly

Schedule:

Monday - Friday: 8:30am - 5:00pm ET

An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite/hybrid/remote) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment.

• Salary Ranges:
  • Business Services Officer I - $21.50 - $24.00+/hour, dependent on experience
  • Business Services Officer II - $24.00 - $27.00+/hour, dependent on experience
  • Senior Business Services Officer - $27.00 - 32.00+/hour, dependent on experience
• 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums
• Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays
• Provide superior member and employee service in person, over the phone and via written electronic communication by actively taking calls and monitoring and responding to requests received through various communication channels.
• Process and decision commercial account applications using tools to mitigate risk and fraud while ensuring a thorough review of each member’s unique financial position to offer commercial product and service recommendations.
• Demonstrates foundational knowledge of treasury products and services by engaging in introductory conversations with commercial members and employees to identify needs and provide information; processes basic treasury service requests with guidance and support from experienced team members.
• Effectively handle escalations by taking ownership, de‑escalating concerns with empathy and professionalism, and resolving issues to achieve superior service.
• Sort, distribute and process department mail and conduct research requests in accordance with MSUFCU policies and procedures.
• Identify opportunities for referrals to Small Business Lender, Commercial Loan Officer, consumer lending staff, mortgage staff and other business partners.
• Attends Credit Union networking and community events occasionally to promote commercial products and services, actively contributing to the growth of membership, deposit relationships, and loan volume through strategic engagement and relationship building.
• Perform other duties as assigned.
• Business Services Officer II:
  • Process, approve and disburse member loan requests within established disbursal and lending authority, typically processing commercial credit card applications up to $50,000.
  • Independently execute operational responsibilities by resolving complex member inquiries, improving processes, and mentoring team members to ensure exceptional member experiences.
  • Applies intermediate knowledge of treasury products and services to conduct detailed conversations with…