IT Supervisor- Michigan State University

Job Summary

This role focuses primarily on supporting the Point-of-Sale system and may extend to other technology systems as needed. The position is hourly and event-based, with occasional non‑event day support. The successful candidate will ensure all systems are functioning properly and efficiently, providing critical support to operational success.

• Ensure point of sale and supporting systems are ready for each event
• Prioritize and respond to event‑day support calls
• Troubleshoot device connectivity and related issues
• Install, relocate, or replace hardware as required
• Assist with system installations, upgrades, and maintenance
• Communicate issues and resolution progress to relevant parties
• Escalate issues as necessary and document all technical problems with troubleshooting steps and resolution status
• Provide an event recap after each event, including issues and status
• Maintain inventory counts and status of all POS‑related technology systems
• Support and troubleshoot point‑of‑sale hardware, including terminals, credit card devices, and tablets
• Support and troubleshoot laptops, desktops, printers, and servers
• Open and track support tickets with POS vendors as needed
• Perform other duties as assigned

• Proven experience configuring, maintaining, and supporting technology systems
• Working knowledge of networking, including firewalls, switches, and wireless technology
• Strong problem‑solving skills and attention to detail
• High‑energy, self‑motivated, action‑oriented attitude with integrity and flexibility
• Hospitality industry experience and familiarity with point‑of‑sale systems is a plus

• Early access to wages through Instapay and high‑interest savings via the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

Certain positions may require Florida Level 2 background screening.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.