IT System Administrator

Burcham Hills is an upscale senior living retirement community located in the backyard of Michigan State University in East Lansing, MI. We currently have a vacancy for an IT System Administrator to work on a Full Time schedule. In this position an IT System Administrator will be responsible for the administration, maintenance, security, and support of Burcham Hills’ enterprise technology and networking infrastructure.

This position ensures the reliability, availability, and security of servers, workstations, Microsoft 365 services, networking systems, cloud platforms, endpoint devices, and business‑critical applications supporting clinical and administrative operations. The IT Systems Administrator provides technical support, manages day‑to‑day IT operations, assists with cybersecurity initiatives, and works closely with the IT Manager (HIPAA Security Officer) to maintain compliance with HIPAA Security Rule requirements and organizational security standards.

This position participates in on‑call support and assists with disaster recovery, business continuity, technology projects, and infrastructure improvements supporting a 24/7 healthcare environment. In addition to but not limited to the following duties:

• Administer Windows Server operating systems and Active Directory services.
• Install, configure, maintain, and troubleshoot desktop and laptop computers.

• Server lifecycle management
• DNS zone management
• DHCP scope administration

• Deploy and maintain Windows and macOS devices.
• Manage endpoint security platforms including Sophos Central.
• Encryption management (Bitlocker/File Vault)
• Utilize Automox for operating system and third‑party application patch management.

• Support Cisco Meraki switching, wireless, firewalls, and VPN infrastructure.
• Troubleshoot LAN/WAN connectivity issues.

• Create, modify, and disable user accounts.
• Manage Active Directory and Microsoft Entra .
• Support Multi‑Factor Authentication (MFA).
• Maintain role‑based access controls.
• Support secure onboarding and offboarding processes.

• Assist the IT Manager (HIPAA Security Officer) by:
  Implementing cybersecurity best practices.
• Applying security patches.
• Responding to security incidents.

• Monitor backup jobs.
• Verify successful backups.
• Perform file and system restorations.

• Monitor infrastructure availability.
• Identify performance issues.
• Perform preventative maintenance.

• Bachelor’s or associate degree in Information Technology, Computer Science, Information Systems, or a related field preferred.
• Equivalent professional experience and/or industry certifications are accepted.
• Minimum of 3‑5 years of hands‑on experience in IT support or systems administration is required.

• Senior advocacy
• Rewarding hospitality‑driven environment
• Growth opportunities
• Diverse culture
• Open door atmosphere
• Option to be paid daily
• Discounted employee meals
• Free parking
• Employee Assistance Program to all employees
• Eligible for benefits as of the 31st day of employment if Full Time
• Tuition Reimbursement
• Employee recognition programs
• Beautiful, resort‑like campus on 38 acres
• Join an exceptional team!

Drug‑free workplace.

EEO & E-verify employer.