Dispensary Supervisor; East Lansing

Overview

Ascend Wellness Holdings (AWH) of East Lansing is looking to hire Dispensary Supervisors/Floor Lead
.

Our organization values diversity and is committed to building a world-class team that will shape the future of cannabis by hiring hard-working, passionate people with exceptional customer service skills.

The Dispensary Supervisor assists with the day-to-day operations of the dispensary (retail store) and supports the management team. This position is responsible for maintaining best-in-class customer service while ensuring compliance with all applicable regulations and company standards. The Dispensary Supervisor will set the standard for performance and keep associates motivated. The role requires excellent leadership qualities and understanding of dispensary inventory and products.

• Provide best-in-class customer service to customers
• Follow and uphold established policies for sales and customer service to ensure customer satisfaction
• Maintain in-depth knowledge of all products and strains in the store as well as industry-wide product knowledge; train and share that knowledge with other team members
• Assist with monitoring and maintaining inventory levels, ensuring an assortment of products, and communicating inventory action items with the Assistant Manager and General Manager
• Assist all Dispensary Associates in counseling customers to ensure the right product choices by understanding how different cannabis consumption methods affect customers
• Complete and appropriately delegate tasks during scheduled shifts, including:
  • Correct cash handling
  • Accurate use and maintenance of the POS system
  • Accurate and timely data entry in POS and inventory systems
  • Assistance in verifying order deliveries for accuracy
  • Adherence to security measures and safety compliance
  • Maintenance of an organized and clean store
  • Management of visitor log
  • End-of-day daily update emails
  • Accuracy with the vault
• Collaborate with the Management team to ensure retail store operations run smoothly and in compliance with applicable rules and regulations
• Manage daily activities, maintenance, and data collection for issues and/or complaints
• Open and closing procedures
• Assist with onboarding and training of new staff in partnership with the management team

• Cannabis experience required
• Must be at least 21 years of age
• Strong retail math skills
• High school diploma or GED
• 2+ years in a supervisory or management role in a retail setting, specifically with POS operations
• Exceptional customer service skills
• Knowledge of basic computer skills
• Positive attitude, team player, and strong work ethic
• Understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and SOPs
• Must remain compliant with regulatory requirements for working in the cannabis industry
• Excellent organization and time management skills
• Attention to detail and ability to follow instructions
• Clear and effective communication

The physical demands are representative of those required to perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties may require standing, walking, sitting, repetitive use of hands, reaching, balancing, kneeling, or crawling. Employees may occasionally lift up to 25 pounds. Vision requirements include close, distance, color, and peripheral vision.

Ascend Wellness Holdings, Inc. ("AWH") is a vertically integrated cannabis cultivator, processor, and provisioning center operator with assets in Illinois, Maryland, Massachusetts, Michigan, New Jersey, Ohio, and Pennsylvania. We strive to foster a robust and inclusive cannabis industry through a premium, customer-focused retail experience. We aim to build a world-class team dedicated to shaping the future of cannabis as a leading healthcare solution, offering high-quality products and exceptional customer service while supporting our communities.

Ascend Wellness Holdings, Inc. ("AWH") and its subsidiaries are an equal opportunity employer and celebrate diversity. We do not discriminate in hiring practices based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. This job description describes the general nature and level of work and may be modified to accommodate business needs.

Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. All duties and responsibilities are essential functions and requirements and are subject to modification to reasonably accommodate individuals with disabilities. This document does not create a contract of employment; employment is at will.