Veterinary Receptionist - Akron, OH

Who we are

Turkeyfoot Family Pet Center is looking for a Receptionist!

Position Details

Role: Receptionist
Status: Full-time, 32-40 hours per week
Salary: Negotiable and based on experience
Schedule: Monday through Friday with rotating Saturdays; no nights, Sundays, or holidays; established set day off each week available if desired

Benefits Highlights

Financial Rewards that Grow with You: Competitive compensation, 401(k) matching, Roth retirement savings, up to $2,000 per year in tuition support, flexible spending options, 529 savings plan, and referral bonuses
Wellness & Peace of Mind: Medical, dental, and vision insurance, supplemental coverage, paid parental leave for eligible employees, generous paid time off, and employee pet care benefits
Professional Growth & Recognition: Quarterly Team Rewards Bonus Program, professional development opportunities, continuing education allowance, and uniform allowance
Lifestyle Perks You'll Appreciate: Paid holidays, Employee Assistance Program, employee discounts, predictable scheduling, real lunch breaks - yes, actually, and a positive team culture that supports work-life balance

Looking for a veterinary reception role where great client service, teamwork, and a little personality are all part of the job?

Turkeyfoot Family Pet Center is a five-doctor small animal and exotic pet practice in Akron, Ohio, known for high-quality medicine and a supportive team culture. We're looking for a friendly, organized, and compassionate Receptionist who enjoys helping people, loves animals, and wants to be part of a team that genuinely enjoys working together.

Our reception team plays an essential role in keeping the hospital running smoothly. From coordinating a busy multi-doctor schedule to helping clients navigate recommendations, payments, and unexpected concerns, you'll help create a welcoming and organized experience for every family who walks through our doors.

If you're looking for a clinic where your contributions are valued, your growth is supported, and your schedule leaves room for life outside of work, you may have just found your home.

Why You'll Love It Here

• Join a five-doctor practice caring for small animals and exotic pets
• Work with a supportive team that genuinely helps one another — no egos, no drama
• Enjoy predictable scheduling and respect for your time
• Have the option for an established set day off each week
• Work no nights, Sundays, or holidays
• Participate in rotating Saturday shifts
• Get real lunch breaks - yes, actually
• Build lasting relationships with clients and their pets
• Expand your veterinary knowledge and customer service skills
• Take on additional responsibilities and grow your skill set if you're interested
• Receive support through professional development and continuing education
• Work in a positive clinic culture where your contributions matter
• Enjoy occasional coffee runs, ice cream parties, and team meals
• Maintain a healthy balance between work and life outside the hospital

What You'll Do

• Welcome clients and patients with warmth, professionalism, and compassion
• Serve as a primary point of contact for clients in person and by phone
• Schedule appointments and efficiently manage a busy multi-doctor calendar
• Help prioritize scheduling needs and identify appointments that may require more urgent attention
• Check patients in and out and maintain accurate client and patient information
• Collect payments and process invoices accurately
• Review estimates and help clients understand charges and services
• Communicate hospital policies, pricing, and service information clearly
• Answer client questions and route medical concerns to the appropriate team member
• Manage medical record requests and ensure documentation is handled accurately
• Maintain appointment reminders and follow-up communications
• Update client and patient records within the hospital's practice management system
• Help coordinate communication between clients, veterinarians, technicians, and assistants
• Support efficient patient and client flow throughout the hospital
• Handle sensitive or emotional conversations with empathy and professionalism
• Assist with basic administrative tasks and daily front-desk responsibilities
• Maintain a clean, organized, and welcoming reception area
• Jump in wherever needed to support your teammates and keep the day running smoothly

What You'll Bring

• Strong customer service skills with a focus on building long-term client relationships
• Excellent verbal and written communication abilities
• Compassionate communication skills, especially during sensitive or emotional situations
• Experience coordinating appointments and managing busy schedules
• Strong organizational and time-management skills
• Excellent attention to detail when updating patient records and documenting communication
• The ability to multitask and remain organized in a fast-paced environment
• Confidence identifying scheduling priorities and escalating urgent concerns appropriately
• Comfort discussing invoices, estimates, services, and hospital policies with clients
• A friendly,…