Deposit Resolution Specialist

Deposit Resolution Specialist True North Full-Time | Salaried | Exempt Every Deposit Tells a Story. Help Us Find the Missing Pieces.

Are you naturally curious? Do you enjoy solving puzzles, investigating discrepancies, and finding answers others might overlook? Are you energized by working with clients, collaborating across teams, and making a measurable impact every day?

At True North, we're looking for an energetic and detail-oriented Deposit Resolution Specialist to join our growing team. In this role, you'll play a vital part in protecting revenue integrity by identifying, researching, and resolving missing deposits while building strong relationships with clients and internal teams.

This is more than a payment processing position. You'll become a trusted problem solver who helps ensure financial accuracy, strengthens client relationships, and keeps critical business operations moving forward.

Why Join True North?

At True North, we believe exceptional people create exceptional results. We foster a culture where curiosity is encouraged, ideas are welcomed, and employees are empowered to learn, grow, and make a difference.

What you'll love about working here:

A supportive, collaborative team that celebrates success together

Opportunities to learn new skills and grow your career

Meaningful work that directly impacts client success and company performance

Leadership that values accountability, innovation, and continuous improvementA fast-paced environment where every day brings new challenges

The opportunity to become an expert in financial operations and revenue integrity

If you're someone who enjoys asking questions, solving problems, and making an impact, you'll fit right in.

What You'll DoInvestigate Missing Deposits Identify, research, and resolve missing deposits to ensure complete and accurate financial records

Analyze discrepancies between payment activity and internal systems

Investigate deposits flagged by the Revenue Cycle team to determine whether funds were missing, misapplied, or affected by recoupments

Apply critical thinking and sound judgment to determine the best path toward resolution

Build Strong Client Relationships Proactively contact clients regarding missing deposits and payment discrepancies

Monitor client upload schedules and send timely reminders when deposits have not been received

Respond professionally to payment-related questions and provide exceptional customer service

Build trust through proactive communication and timely follow-up Collaborate Across Teams Work closely with the Bookkeeping, Remittance Processing, and Revenue Cycle teams

Coordinate investigations across departments to resolve complex financial issues

Serve as a resource during high-priority deposit investigations

Share information that improves workflow and operational efficiency

Protect Revenue Integrity Create and maintain daily posting reports

Review deposit activity and accurately post information to GP servers

Maintain complete documentation of investigations and client communications

Identify root causes for recurring issues and recommend process improvements

Escalate high-severity issues immediately to minimize posting delays and financial risk

What Makes This Role Exciting?

If you enjoy investigative work, this role will keep you engaged. Every day presents new challenges that require analytical thinking, attention to detail, and collaboration. You'll work directly with clients, uncover the reasons behind financial discrepancies, and help ensure revenue is accurately captured and posted.

Rather than simply processing transactions, you'll become an important contributor to operational excellence by protecting financial accuracy and improving processes that impact clients across the organization.

As True North continues to grow, you'll have opportunities to expand your expertise, take on increasingly complex projects, and advance within finance, Revenue Cycle Management, or operational leadership.

Who Will Thrive in This Role?

The ideal candidate is:

Naturally curious and investigative

Energized by solving financial puzzles

Organized and exceptionally detail-oriented

Comfortable communicating with clients and internal…