Collector's Assistant

Collector's Assistant Union: UPSEU Clerical
- Full Time 37.5 per week

Hourly Range
- Grade C: $25.5353 - $33.4952

Professional work involving tax collections, answering inquiries, performing diversified receiving, recording, balancing and reconciling of receipts in accordance with Massachusetts General Laws, federal law, town rules and regulations. Performs all other related or similar duties as required.

• Assist in the water/sewer billing, working closely with DPW and printing vendors to ensure timely creation and mailing of bills.
• Responsible for water/sewer collections, posting daily receipts and balancing to the cash sheet.
• Maintain billing data received from the DPW and prepare breakdowns for each water/sewer district.
• Send delinquent letters and coordinate the water shut‑off program, scheduling with DPW.
• Process Municipal Lien Certificates promptly.
• Balance cash and receipts for miscellaneous receipts and manage turnovers/deposits from other departments.
• Monitor budget with the department head, preparing weekly bills, using spreadsheets to record and summarize departmental expenses, and preparing monthly and year‑end reports.
• Maintain office supply inventory.
• Process and sort incoming department mail/payments.
• Back up fellow staff in the Collector/Treasurer's office for tasks such as posting payments, online payments, lockbox, and other similar office tasks.
• Respond to inquiries regarding water/sewer and tax information.
• Research records to obtain requested information for other departments, banks, attorneys, real estate agents and residents.
• Provide counter, phone coverage and assistance to the Collector/Treasurer as needed.

• Associate's Degree or equivalent from a two‑year college or technical school, or two years of related experience and/or training.
• Excellent customer service, interpersonal and communication skills.
• Proficiency in Microsoft Office products and office software applications, including spreadsheets and Google suite.
• Ability to organize and prioritize workload, multitask, and work effectively in a busy organizational environment.
• Demonstrated proficiency with computers and office software applications.
• Experience with MUNIS Software System.
• Knowledge of Massachusetts General Laws preferred.