Operations Support Associate Job East Longmeadow area,Massachusetts USA,Customer Service/HelpDesk

Direct Hire

Are you ready to make an impact with your customer service skills and contribute to a dynamic team environment? We are actively seeking a talented individual who embodies positivity, patience, and resilience to join our client's team in delivering outstanding service and support to their valued customers.

Qualifications:

Education:

A high school diploma or equivalent is required. Inbound external customer service training preferred.
Experience:

1 to 3 years of inbound external customer service experience interfacing/triage with customers; billing and accounts receivable experience is a plus.
Certifications:

None required; customer service certifications preferred.

Key Responsibilities:

Answer inbound customer telephone calls with professionalism.
Manage account information and schedule follow-ups efficiently.
Assist with routine tasks and correspondence, maintaining proficient computer skills.
Set up new accounts, create work orders, and send timely invoices and statements.
Provide exceptional customer service in person and over the phone, handling payments accurately.
Support office operations and performance metrics; ensure supplies are ordered as needed.
Assist with billing and fuel assistance programs, and tackle other tasks as required.
Communicate customer concerns directly to management and ensure timely resolutions.
Proactively call and collect overdue accounts, ensuring customer satisfaction and payment setups.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Requirements

Essential Skills:

Computer Proficiency:
Must be skilled in Microsoft Office (Word, Excel, Email).
Customer Service Excellence:
Deliver patience and positivity, turning external customer conversations around to ensure continued customer loyalty.
Active Listening & Empathy:
Listen intently, acknowledge inbound customer concerns, and express empathy to understand and address issues effectively.
Patience:
Navigate delays or difficulties with self-awareness to maintain a pleasant interaction and environment.
Collaboration:
Work effectively across the team to achieve shared goals.
Resilience:
Bounce back from setbacks, maintaining poise and positivity.
Problem-Solving:
Resourcefully devise solutions that balance customer needs and team effort.
Smartphone Utilization:
Text group messages as needed and appropriate.
Time Management:
Prioritize daily tasks alongside customer interactions.

Preferred Skills:

Knowledge or certifications in Word, Quick Books, and/or Ignite software.
Fluency in a second language (Spanish or Portuguese) is a plus.

Physical Requirements:

Regularly talk and listen; frequently stand, walk, sit, and reach.
Stand up to 2 hours and sit for 8 hours a day; occasionally lift up to 20 pounds.
Specific vision requirements include seeing at close range.

Salary Description

$45,000 - $50,000 per year


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