Client Lead
Job in
East Longmeadow, Hampden County, Massachusetts, 01028, USA
Listed on 2026-08-27
Listing for:
Pace® Analytical Services
Full Time
position Listed on 2026-08-27
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management, Customer Success Management
Job Description & How to Apply Below
Pace® is seeking a Client Experience Supervisor to manage client relationships, support satisfaction and retention, and oversee the customer experience team. You will serve as a key escalation point and collaborate across teams to strengthen service delivery.
The role requires strong relationship-building, service leadership, and the ability to translate client feedback into improvements. Travel may be required, and the position reports into the Client Experience leadership group.
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