Quality Control Specialist

Reports To:

Senior Director of Operations About Excel Dryer

For over 60 years, Excel Dryer has been revolutionizing commercial hand hygiene solutions from our Massachusetts headquarters. We're not just another manufacturer; we're the family‑owned company that invented the high‑speed hand dryer category and transformed an entire industry.

In 1997, Excel Dryer faced a stark reality: people hated using hand dryers. They were slow, ineffective, and frustrating. Rather than accept the status quo, we partnered with MIT scientists to redefine what "dry" actually means and created the XLERATOR®, the first hand dryer to dry hands completely in 8‑10 seconds. Today, the XLERATOR is the #1 selling and specified hand dryer globally.

We manufacture every product at our LEED Gold‑certified facility, sourcing components locally whenever possible. Our commitment to American manufacturing isn't just philosophy, it's our competitive advantage.

Excel Dryer is certified as a Great Place to Work (2 consecutive years) and ranked #40 on Fast Company's Top 100 Best Workplaces for Innovators.

The Quality Control Specialist is responsible for overseeing inspections, audits, and supplier quality in a fast‑paced manufacturing environment. This role drives continuous improvement, ensures regulatory compliance, and collaborates across teams to resolve issues and maintain high product standards.

• Bachelor’s degree – Industrial Engineering, Manufacturing Engineering, Quality Engineering or Business

• Minimum 5-7 years experience in a high paced manufacturing assembly environment
• Product Inspection (in-process, final and receiving) including unannounced spot inspections
• In coordination with Purchasing, work directly with suppliers regarding quality issues including securing cause and corrective action plans
• Intimate knowledge with Returned Merchandise Authorization (RMA) process
• Lead efforts associated with outside auditors (such as UL) and develop effective, timely corrective actions
• Ability to read an Engineering drawing
• Experience with CAD
• Development of Standard Operating Procedures (SOP’s) and ensure the workforce is working in accordance with them
• Lean Manufacturing
• Proficient with an ERP system (Visual is a plus)
• Analytical and problem‑solving skills

• Certified Quality Manager (CQM)
• ISO 9001, ISO 13485 or AS9100
• Project Management

• Knowledge of automation (Robots and other Automated equipment and processes)
• Ability to work on multiple priorities

• Must be able to lift at least 25 lbs
• Must be able to sit or stand for extended periods of time
• Requires good vision and the ability to work overtime as needed

Under the Direction of the Senior Director of Operations:

• Perform Receiving Inspection for incoming purchased products
• Working with Engineering, be intimately involved with first part inspection requirements
• Investigate product defects, nonconformances, and customer complaints
• Implement cause and corrective action plans
• Conduct internal audits and support external audits
• Collaborate with production, engineering, and suppliers to improve quality
• Assess Tooling in each work cell with an eye on mistake‑proofing, and leading the effort to make the necessary adjustments
• Ensure compliance with industry regulations (e.g., UL, CE and OSHA if applicable)
• Develop and maintain quality control systems and procedures
• Identify and create KPI and KPR's, track and report quality metrics (scrap, defect rates)

• Other related duties as required

• Salary Range: $70,000 - $85,000, commensurate with experience
• Performance‑based variable compensation with up to 10% of base salary (5% of base salary for achievement of personal SMART goals and 5% of base salary on the Company achieving its annual sales goal)
• Participation in company success as we continue our growth trajectory

• Comprehensive health, dental, and vision insurance with Blue Cross Blue Shield of Massachusetts
• Generous paid time off and flexible work arrangements
• Professional development budget for conferences, training, and executive coaching
• Modern,…