Patient Ambassador (Phones, Scheduling, Admin, Customer Service

East Lyme & New London, CT

This listing is to gather a pool of candidates for our next opportunity. We do not have a current opening, but applicants will receive an opportunity to come in for an open house and meet the team and be shortlisted for our next available opening.

** NO PHONE CALLS, PLEASE.

Summary of Position:

The Patient Ambassador is responsible for handling the patient intake and flow and coordinating all appointments and scheduling with the practice and doctors. This role is vital and requires a high level of attention to detail and organization in a fast-paced environment.

• Be the front-facing patient liason for the practice
• Schedule, authorize and send pertinent medical records/orders for appointments
• Handle a high quantity of patient phone calls
• Maintain a positive and friendly attitude and deliver excellent customer service to patients
• Coordinate patient schedule and flow for the practice and maintain schedules with accuracy and attentiveness
• Be receptive to training and coaching on best practices
• Maintain an organized working space
• Coordinate with other team members and doctors as needed for scheduling issues or questions
• Other duties as required as they relate to the position

Knowledge, Skills and Abilities:

• Understanding of best practices in the industry as it relates to schedule coordination and patient intake
• Have excellent written and oral communication skills
• Compassion and high level of service for our patients, parents, and staff
• Integrity, always doing the right thing
• Dependable, reliable to be at work when scheduled
• Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
• Professional manner and appearance at all times
• Telephone skills:
  Proper telephone etiquette and information gathering skills

Education and Experience

• 1-3 Years Relative Experience

In addition to your hourly rate, we offer a competitive benefits package that includes monthly bonus opportunities, Medical/Rx, Dental, and Vision coverage, a retirement plan (401-k) with a percentage match, flexible spending accounts, health savings accounts, an employee assistance program, and several other benefit options.

Benefit-eligible new hires can enroll in coverage that is effective on their first day of employment. Further details on the benefits program are available upon request.

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow thislink .

This position is FULL TIME, with the hours of Monday-Friday 7:30am-5pm.

This position works between our (2) offices in East Lyme and New London.

This position is heavily customer service focused both in person and over the phone. In addition, this position has a high volume of phone answering.

As part of our hiring process, we require all applicants to be screened through a background check and skills assessment.

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Kozlowski DePascale Orthodontics’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to…