Concierge

Fulton Commons is looking for a full-time Concierge! Pay Range: $24.00 - $26.00 per hour Job Type: Full time

Schedule:

Tuesday - Saturday, flexible with hours Position Overview

As the Concierge, you will play a pivotal role in ensuring a positive service experience for our residents, families, and visitors. Your main responsibilities will be coordinating guest hospitality services, creating a welcoming atmosphere, and maintaining a strong relationship with staff across all departments. The ideal candidate will excel in customer service, communication, and teamwork, and will be committed to exceeding expectations.

• Greet visitors and provide tours of the facility, ensuring they feel welcomed and informed.
• Welcome new admissions with a personalized greeting and welcome bag. Ensure rooms are clean and ready for the new resident’s arrival.
• Coordinate service-related activities to achieve customer satisfaction goals and minimize complaints.
• Conduct rounds throughout the facility to engage with residents, families, and visitors, addressing concerns and ensuring satisfaction with care services.
• Follow up with department directors on any concerns raised by residents, families, or visitors, ensuring they are addressed promptly.

• Administer both 'Entry Surveys' and 'Exit Surveys' to residents to gather feedback and improve service quality.

• Ability to thrive in a fast-paced environment.
• Experience in a long-term care or healthcare setting is preferred.
• Strong teamwork skills and the ability to maintain positive relationships with all staff.
• Exceptional customer service, interpersonal, and phone skills.
• Excellent verbal and written communication skills.
• Professional attitude with a willingness to accept new challenges.

• Core Schedule
  :
  Tuesday to Saturday; flexible hours

• Competitive Salary
  :
  Base salary with rewarding bonus opportunities.
• Comprehensive Benefits
  :
  Health insurance, 401(k), paid time off, and more.
• Professional Growth
  :
  Opportunities for career advancement and continued development.
• Innovative Training Programs
  :
  Ongoing training to enhance your skills and industry knowledge.
• Supportive Team
  :
  Work alongside a dedicated team that values collaboration and providing excellent care.

Join Fulton Commons Care Center and help us create a positive and welcoming experience for every guest, resident, and family.

We are an Equal Opportunity Employer – M/F/D/V.