CSR - Customer Service Representative

Job Summary

We are seeking a friendly, detail-oriented, and organized Customer Service Representative to join our pest control team. The CSR will serve as the first point of contact for customers, providing exceptional service by handling inquiries, scheduling appointments, and resolving concerns. This role is critical in ensuring customer satisfaction and maintaining our reputation for excellent service.

A&C Pest Management, a growing family-owned business, is dedicated to providing environmentally friendly pest solutions with exceptional customer service.

If you have the initiative and desire to help others, this could be the perfect position for you!

At A&C Pest Management, we believe in continuous self-improvement and skill development to serve our customers with the most positive experience during their time of need.

• Learning.
• Empathy.
• Accountability.
• Fun.
• Servant Heart.

• Answer inbound calls, emails, and messages professionally and courteously.
• Assist customers with questions regarding pest control services, pricing, and treatment options.
• Resolve customer concerns effectively and escalated issues when necessary.

• Schedule pest control appointments and route technicians efficiently.
• Confirm and remind customers of upcoming service appointments.
• Monitor the daily schedule to ensure timely service delivery.

• Promote and upsell additional services or maintenance plans.
• Provide accurate information on service packages, warranties, and terms.
• Process service agreements and ensure all necessary documentation is complete.

• Maintain accurate customer records in the company database.
• Process payments and manage billing inquiries.
• Generate and review service reports for accuracy.

• Communicate effectively with technicians and management to ensure seamless operations.
• Provide feedback on customer trends and recurring issues to improve processes.

• Education:
  
  High school diploma or equivalent; additional education is a plus.
• Experience:
  
  Previous customer service experience is required, preferably in the pest control or service industry.
• Familiarity with scheduling software or CRM tools is advantageous.
• Skills:
  • Excellent communication (verbal and written) and active listening skills.
  • Strong organizational and multitasking abilities.
  • Problem-solving mindset and attention to detail.
  • Proficient in Microsoft Office Suite (Word, Excel) and other standard office tools.

• A positive, customer-focused attitude.
• Ability to work in a fast-paced environment.
• Dependability and a strong work ethic.
• Willingness to learn about pest control services and industry standards.

• Competitive pay ($21-$23 hourly) and performance-based bonuses.
• Training on pest control services and industry knowledge.
• Opportunities for career growth within the company.
• A supportive and team-oriented work environment.
• Vacation and holiday pay.
• Health insurance.
• 401(k) plan with a 5% company match after one year
• Bonus Opportunities:
  In addition to base compensation, this position offers bonus opportunities based on the annual value of recurring service programs sold, providing additional earning potential for strong sales performance.

A&C Pest Management is an Equal Opportunity Employer.