Inside Sales​/Customer Service - HVAC​/Plumbing

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This position is responsible for interacting with customers to provide information in response to inquiries about products and/or services and to address and resolve customer issues. Inside Sales Representatives also enter and release orders obtained via phone, fax, e-mail and outside sales. Additionally, the position assists in less technical product and system troubleshooting and replacement parts identification.

• Confers with customers by telephone, fax or email to provide pricing, availability and technical information about products and/or services.
• Takes, enters, changes, expedites and cancels customer orders as required.
• Works with engineers to ensure approval of submittals before final release of projects. Once approved, releases jobs for order in our enterprise software.
• Follows up to learn who was awarded the job after bidding and notifies the salesman responsible for the awarded contractor/wholesaler.
• Creates and processes quotes using manufacturers and suppliers software/ecommerce sites as necessary.
• Works with customers and Purchasing Agent to process non‑warranty return material requests.
• Processes A/R debit and credit memo requests to resolve billing issues.
• Works with sales, purchasing, service departments, warehouse suppliers and customers as needed to ensure resolution of customer concerns or issues.
• Records in CRM system details of customer interactions, transactions, quotes, inquiries, complaints or comments, as well as actions taken.
• Builds and maintains relationships with manufacturers, suppliers, engineers, contractors, end users and wholesalers.
• Performs other related duties as assigned by management.

• High school diploma or GED, or equivalent combination of education and experience of at least one to three months related experience and/or training. An associate’s degree in a technical field preferred.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general internet functionality.
• Proficiency utilizing enterprise software preferred (Prophet 21 by Epicor). Training can be provided.

• Excellent customer service skills with a strong desire to go above and beyond to exceed customer expectations.
• Strong mechanical aptitude and understanding of the systems and equipment technicians are working on and the tools they use.
• Ability to communicate effectively with others to convey information.
• Resolving conflicts, hiring, developing and

• Medical (HMO, HSA & PPO options)
• Dental
• Vision
• Generous profit sharing and 401(k) program
• Short‑term and long‑term disability
• Employee Assistance Program
• Employee discounts through ADP Life Mart/Life Care
• Paid time off

We are an Equal Opportunity

Employer:

disability/veteran. Equal employment opportunity, including veterans and individuals with disabilities.