Clinical Director - Northwell

Clinical Director - Northwell-GoHealth Urgent Care

Join to apply for the Clinical Director - Northwell-GoHealth Urgent Care role at GoHealth Urgent Care

Job Title:

Clinical Director
Department:
Clinical Services
Classification:
Non-Exempt / Exempt
Entity:
GoHealth - Northwell

• Responsible to:
  Market Medical Director
• Assignments received from:
  Medical Director and Deputy Medical Director
• Positions supervised:
  Physician, Physician Assistant, Nurse Practitioner

• Manages and directs all clinical services, primarily responsible for quality of care, clinical regulatory compliance, and supervision of all clinical caregivers.
• Collaborates across and within regions to share resources, implement improvement initiatives, and optimize clinical, financial, operational, and customer service performance in partnership with the relevant operational leader.
• Accountable for financial, operational, and clinical goal attainment with operational partner.

This role has a 50% administrative requirement and a 50% clinical requirement.

• MD Degree or equivalent from an accredited College of Medicine.
• Completion of Medical Residency with Board Certification or eligibility.

• Bachelor's Degree required for Physician Assistants
• Master's Degree required for Nurse Practitioners

• Administrative experience in Emergency Medicine, Family Medicine, Urgent Care, or related field, preferably in a major medical center or health system.
• Outstanding communication and management skills, and an ability to work collaboratively with GoHealth staff, management, health system partners, and other stakeholders.
• Must possess recent experience in generally accepted and currently used clinical methods and techniques.

• Currently licensed as a physician, nurse practitioner, or physician assistant in the State of New York and/or Connecticut.

• Clinical skills commensurate with evidence-based care and knowledge of standard of care for all common urgent care diagnoses.
• Proficiency in MS Word, Excel, PowerPoint, Teams, and Outlook.
• Super-user level skills with a currently in-use electronic medical record.
• Strong experience and skills in presentation of clinical and administrative topics to audiences of clinical and non-clinical staff in both formal and informal settings.
• Data analytics.

Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives.

• Direct the identification, development, and implementation of programs centered on quality and operational excellence.
• Work collaboratively to facilitate the design, development, and implementation of policies, procedures, and practices related to center operations.
• Ensure market compliance with all federal and state regulations, accreditation organizations, and joint venture/partner requests.
• Oversee maintenance of appropriate staffing levels and center operations staff and providers for all market sites.
• Responsible for review and assessment of key performance indicators (KPIs), provide feedback to managers on operational performance, and make recommendations on improvements as needed.
• Enhance market operations by supporting all cross-market initiatives and developing best practices to ensure timelines are met.
• Collaborate with other markets to collect information, share best practices, develop training plans, and capture data to track and monitor progress.
• Responsible for managing market-wide initiatives, including project management and outcome assessment.
• Develop, implement, and periodically review clinical policies and procedures of the organization, as well as performance standards for providers.
• Respond to needs and direct clinical staff during environmental and other unforeseen emergency events.
• Accountable for facilitating the achievement of organizational targets for center EBITDA, staff, NPS, DTD time, and other KPIs including clinical quality metrics.

• Develop relationships with local providers and service agencies to improve bi-directional patient flow.
• Use these relationships to build new programs supporting outside entities and driving new business to the Northwell-GoHealth network.
• Collaborate with the Medical Director, Deputy Medical Director, operational leader partner, and Northwell-GoHealth leadership to address site-specific issues.
• Partner with the GoHealth Chief Medical Officer on national and local strategic initiatives.

• Provide direct patient care as a scheduled provider for the requisite number of hours per pay period.
• Respond to volume surges and unforeseen circumstances to preserve the patient experience.
• Oversee Clinical Quality and Performance Improvement programming, adherence to system standards, financial performance, SOP implementation, and technology adoption.
• Perform chart audits for…