Sr. Product Support Engineer; Spector

About Veeco

You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collective knowledge, to the cloud‑based services where all that information lives, to high‑speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us.

We design, develop, manufacture, and service highly complex, cutting‑edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world’s leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.

When a Veeco ion beam deposition or etch system encounters a critical issue at a customer fab halfway around the world, you are the person who figures out what went wrong and drives it to resolution. Veeco's semiconductor served available market is projected to more than double, from $1.3 billion to $2.7 billion, driven by advancements in AI and high‑performance computing.

As a Product Support Engineer based in Plainview, NY, you will serve as the technical bridge between Veeco's factory and its global customer base—diagnosing system‑level failures (both remotely and on‑site), coordinating factory resources to resolve field escalations, authoring the technical documentation that field engineers depend on, and delivering the training that certifies customers and field teams to operate Veeco's ion beam deposition (IBD), ion beam etch (IBE), and vapor deposition platforms.

This role gives you direct customer exposure, international travel, and cross‑functional influence across engineering, manufacturing, and field service—with the autonomy to own problems end to end.

• Serve as the primary technical link between the factory and global field operations
  , responding to customer escalations and field support requests by diagnosing system‑level failures—both hands‑on at customer sites and through remote diagnostic methods—and coordinating factory engineering resources to drive each issue to documented resolution.
• Conduct failure analyses on field‑returned equipment
  , identifying root causes, recommending corrective actions (including return authorization decisions), and feeding findings back into engineering to reduce repeat failures across the installed base.
• Author technical documentation
  —procedures, troubleshooting guides, and technical bulletins— that customers and field service engineers rely on daily to operate, maintain, and diagnose Veeco's ion beam and deposition systems.
• Deliver instructional training on system integration, start‑up, operation, and maintenance to customers and Veeco field engineers, building the technical competence that keeps tools running at high utilization. Build scalable training framework when required to meet or improve system uptime.
• Own and represent the product support perspective in cross‑functional forums
  —including Product Ramp reviews, customer Account Action meetings, Escalation reviews, Design Reviews, FMEA (Failure Mode and Effects Analysis) sessions, and New Product Development programs—translating field intelligence into engineering actions that improve product reliability and customer satisfaction.
• Collect and analyze field failure data
  , identify trends across the installed base, and drive corrective actions that measurably reduce downtime and repeat incidents.
• Collaborate with Manufacturing Operations on new system builds and shipments, ensuring that lessons learned from the field are incorporated into factory processes before tools leave the dock.
• Lead small groups and project teams with minimal guidance, initiate engineering improvement design discussions, drive field improvement projects to closure.

• BS degree in a technical field (Electrical, Mechanical, or Process Engineering preferred) with a minimum of 8 years…