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Major Incident Manager
Job in
East Orange, Essex County, New Jersey, 07017, USA
Listed on 2026-06-21
Listing for:
Infinity Solutions
Full Time
position Listed on 2026-06-21
Job specializations:
-
IT/Tech
IT Support, Systems Analyst, IT Project Manager
Job Description & How to Apply Below
Responsibilities
- Major Incident Identification:
Promptly identify major incidents, assess their impact, and classify them based on predefined criteria. - Notification:
Initiate and lead communication to notify stakeholders about the incident and its potential consequences. - MIM Coordination:
Coordinate all resources and personnel required to resolve the major incident, including technical teams and subject matter experts. - Escalation:
Escalate incidents as necessary to ensure timely resolution, involving senior management when required. - MIM Resolution Management:
Drive the incident resolution process, ensuring that issues are addressed in a structured and effective manner. - Documentation:
Maintain detailed records of incident timelines, actions taken, and resolutions for post‑incident analysis. - Communication:
Provide regular status updates to stakeholders during the incident and ensure accurate and timely communication throughout the incident lifecycle. - Post Incident Review:
Conduct post‑incident reviews to analyze the incident response, identify areas for improvement, and implement corrective actions. - Continuous Improvement:
Continuously refine and improve the major incident management process and associated procedures.
- Proven experience in Major Incident Management within an ITIL framework.
- Strong analytical skills with the ability to assess incident impact and prioritize effectively.
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