Principal Customer Engineer

About the Role

As our Principal Customer Engineer, you’ll play a critical role in ensuring customer success from the moment a deal is signed. You’ll lead technical onboarding and implementation efforts, serve as the customer’s primary post‑sales technical point of contact, and work closely with Solutions Engineering and Support to drive adoption, reduce time‑to‑value, and lay the foundation for successful long‑term partnerships. This is a hands‑on, high‑impact role for someone who thrives in early‑stage environments, wears many hats, and loves shaping the customer journey in a fast‑growing AI security market.

• Lead technical onboarding and implementation for new customers, including planning, scoping, milestones, and success metrics.
• Own the post‑sales relationship from a technical standpoint, serving as the main point of contact for customer engineering and security teams.
• Develop and execute structured implementation plans to ensure customers achieve First Time to Value quickly and reliably.
• Proactively manage risk by identifying blockers, misaligned expectations, or skill gaps – on either side – and escalating as needed.
• Collaborate cross‑functionally with Sales, Engineering, Services and Product to ensure successful handoffs and knowledge sharing.
• Document repeatable processes, technical guides, implementation templates, and internal runbooks.
• Coordinate support needs, triage technical issues, and ensure efficient collaboration with Support and Dev. teams.
• Act as a customer advocate, gathering feedback and insights to inform roadmap and future services.

• 8+ years in a Post‑Sales technical role (e.g., TAM, Solutions Engineer, Integration Engineer, Implementation Consultant, or similar).
• Experience building and/or deploying AI Systems/Applications.
• Strong understanding of enterprise infrastructure (e.g., networking, containers, security protocols).
• Experience leading technical deployments (on‑prem, hybrid, or complex SaaS integrations).
• Experience working with enterprise customers in regulated industries (bonus: AI/ML or cybersecurity products).
• Excellent communication and project management skills – you can set expectations, drive timelines, and keep everyone aligned.
• Ability to thrive in a high‑growth environment – comfortable with ambiguity, self‑directed, and proactive.
• Red Hat Certified Specialist in Open Shift Administration – nice to have.

We offer a competitive salary, commission, and benefits package, as well as opportunities for career growth and advancement. The base pay range per annum for this position is: $146,400–$183,000–$219,600 USD. In addition, you may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about benefits can be found at  F5 reserves the right to change or terminate any benefit plan without notice.

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws.

This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job.

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