Director of Quality & Compliance

The Director of Quality & Compliance is responsible for leading the company’s Quality Management System (QMS) and ensuring the consistent delivery of safe, compliant, and high-quality products across all manufacturing, packaging, laboratory, and distribution activities.

This role provides leadership for quality systems, compliance, laboratory operations, incoming material quality, manufacturing quality, supplier quality, and continuous improvement initiatives. The Director is accountable for maintaining ISO certification, supporting GMP compliance, overseeing audit programs, driving quality performance metrics, and ensuring the effectiveness of quality processes throughout the organization.

The Director partners closely with Manufacturing, Supply Chain, Product Development, Packaging Engineering, Regulatory Affairs, Customer Experience, and Project Management teams to build scalable quality systems that support growth, operational excellence, and future business expansion.

This position plays a critical role in advancing digital quality initiatives, including the implementation of electronic quality systems, Redzone, data-driven quality reporting, and automation opportunities that improve efficiency, visibility, and compliance.

Hybrid: 3-4 days a week onsite at our facility in Somerset, NJ

• Lead and continuously improve the company’s Quality Management System (QMS)
• Set the quality strategy aligned with business objectives; define annual goals, KPIs, and improvement priorities
• Build a culture of quality, compliance, and accountability across the organization
• Serve as the senior quality leader and primary escalation point for significant quality issues
• Build organizational capability and succession plans within the quality function

• Maintain and improve ISO-certified quality systems; own certification outcomes and audit readiness
• Ensure compliance with GMP requirements and applicable industry standards
• Provide leadership and oversight across:
• SOP management and document control
• CAPA programs and change control
• Validation programs (IQ/OQ/PQ)
• Training systems
• Internal, supplier, social compliance, and customer audits
• Lead management review processes and quality system performance reviews
• Monitor evolving regulatory and industry requirements; ensure organizational readiness

• Provide leadership and oversight across:
• Incoming material inspection and disposition
• In-process quality inspections
• Finished goods inspection and release
• Batch record review and product release
• Production quality support and line clearance
• Ensure quality standards are consistently applied across manufacturing, packaging, warehousing, and fulfillment
• Partner with Manufacturing to reduce defects, rework, and quality-related disruptions

• Oversee laboratory quality programs including compatibility, stability, weight loss, and product performance testing
• Ensure lab procedures, methods, and records meet internal and external requirements
• Support future expansion of blending and batch release quality processes
• Ensure effective investigation and resolution of product quality concerns

• Establish and maintain supplier quality standards, qualification programs, and ongoing performance monitoring
• Lead supplier audits and corrective action initiatives
• Develop supplier scorecards and performance metrics
• Partner with Procurement and Supply Chain to improve supplier reliability and quality performance

• Lead customer complaint investigations and quality issue resolution
• Analyze complaint trends and drive systemic improvements
• Maintain recall readiness programs; conduct mock recall exercises
• Ensure product traceability and quality documentation support effective risk management

• Develop and monitor quality KPIs:
  Right First Time (RFT), Cost of Quality (COQ), rework rates, defect rates, CAPA effectiveness, and supplier and complaint performance
• Use data and analytics to identify improvement opportunities
• Lead cross-functional quality improvement…