Front Desk Clerk

The Program Specialist at the Front Desk (bilingual English/Spanish-speaking) contributes to AHF/Thursday's Child by welcoming clients as they enter the lobby, answering the general phone line, transferring incoming calls to different service lines, tracking requests for services, and assisting to fulfill the client requests for assistance.

The Front Desk Program Specialist enhances the reputation of AHF/Thursday's Child by being the first point of engagement for clients visiting the office, to ensure their need for services are addressed timely and within a friendly environment. You will be a passionate advocate for our top initiatives.

To be successful as the Front Desk Program Specialist, it is crucial to ensure that the AHF Core Values and Mission stay top of mind with all that you do. At AHF/Thursday's Child, we are nimble and able to adapt in a dynamic environment to assist in providing the best experience for our clients and workplace for our employees.

AHF/Thursday's Child has a collaborative organizational structure where staff are accountable to multiple leaders.

The Front Desk Program Specialist will work as a part of a close-knit team to welcome all those who come to our doors and connect them with appropriate program staff or other resources. All team members work collaboratively across programs as needed. The Front Desk Program Specialist will be responsible to record all incoming requests for direct services on a tracking sheet, and to assist to fulfill some of these client requests.

This requires completing program paperwork and providing the assistance (distribution of vouchers for food, clothing, transportation, or supply packages) to clients. The Front Desk Program Specialist will assist the team with other initiatives and special projects, such as the annual Holiday Magic Program, Pride events, and World AIDS Day events. This position requires bilingual English/Spanish-speaking fluency to assist with verbal and written translations.

Licenses and

Certifications:

Bilingual English/Spanish-Speaking required; NYS HIV Peer Certified (or in the process of obtaining certification) are highly encouraged to apply