Claims Support Specialist - E. Peoria, IL

Kaeppel Consulting is in immediate need of a Claims Support Specialist to support one of our preferred clients in East Peoria, IL. In this role, you will provide administrative and operational support to claims professionals by processing documentation, maintaining claim files, communicating with customers and vendors, and ensuring timely and accurate claims handling. The ideal candidate is organized, thrives in a fast-paced environment, and is committed to delivering exceptional customer service.

Under moderate supervision, performs basic claims/zone support activities.

• Performs support and administrative functions, including answering phones, filing, copying/imaging, faxing, processing and distributing mail and supporting third party vendor relationships and processes.
• Orders supplies and schedules/coordinates meetings.
• Greets and directs visitors to appropriate personnel.
• Provides inbound and outbound phone support and customer service to all customers including policyholders, claimants, and agents, and handles all inquiries with customer service as a priority.
• Provides customer service support during weather events including CAT loss reports and other CAT support duties.
• Provides support in various disciplines including material damage, property, liability, subrogation, workers compensation, medical, and litigation.
• Assists with various activities including preparing and processing documents, preparing time sensitive and confidential claim file information on a routine basis.
• Assist with follow up calls and other claim file support as needed.
• Greets, screens and directs visitors to appropriate personnel.
• Applies a working knowledge of policies and procedures, verifies and provides claims information, and offers initial services.
• Assists personnel with various activities including accessing and verifying policyholder information.
• Sets follow ups as appropriate for completion of support activities.
• Responds to inquiries from customers, including but not limited to, adjusters, Policyholders, Agents, independent adjusters and claimants and/or refers to others as required.
• Handles all inquiries with customer service as a priority.
• Enters new loss report information and updates claims documentation.

• High school diploma or equivalent.
• 2+ years of customer service, insurance, claims, or administrative experience.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.
• Ability to learn multiple software systems quickly.