Specialist - Enrollment

Position Title:

Specialist - Enrollment Campus:
East Peoria Campus, Peoria Campus

Employment Type:

Classified, Staff Full time Department:
Enrollment

Start Date:

10/12/2026

Job Description:

Summary As a member of the Division of Student Success at Illinois Central College, the Enrollment Specialist is essential in fostering positive student interactions, enhancing student-centered processes, cultivating a sense of belonging, and collaborating to support student success. Reporting directly to the Enrollment Services Manager and focused on providing frontline service support by effectively communicating policies and procedures, assisting students throughout the enrollment process, offering financial literacy education, guiding them through financial aid and academic standards, and collaborating with partner areas within Enrollment Services, such as the Registrar, Student Financial Services, and Veterans services.

Additionally, the specialist connects students with other college services and departments to enhance student success and satisfaction, all while adhering to the college's Cougar CARE Principles. This position helps to advance departmental and divisional goals while supporting the college’s overall mission and strategic priorities.

Compensation for the Specialist
- Enrollment is $18.99 - $21.37 an hour.

• This list is meant to be representative, not exhaustive. Some incumbents may not perform all the duties listed while in other cases related duties may also be assigned.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Facilitate student success by offering personalized support, guiding students to resources, and acknowledging each student's unique story.
• Enhance student success by identifying and providing feedback on process improvements and utilizing data as needed to ensure that resources and services effectively meet student needs.
• Support student success by collaborating with Enrollment Services partners and other departments across campus as needed to ensure coordinated efforts in addressing student needs and enhancing overall outcomes.
• Advance student success by engaging in ongoing professional development and growth opportunities to stay current with best practices and effectively address evolving student needs.
• Communicate policies, procedures, and instructions to potential and current ICC students and parents regarding admissions, records, student financial services, and financial aid programs.
• Assist students throughout the enrollment and financial aid application process, providing guidance on requirements, timelines, and necessary documentation to ensure a smooth transition into their academic journey, while also assisting departments with the bulk enrollment of students and hold resolution.
• Provide financial literacy education to students regarding aid eligibility, borrowing limits, and the basics of grants, loans, and work study financial aid.
• Guide students through the Financial Aid process and serve as a liaison to the financial aid department, including advising on Satisfactory Academic Progress (SAP) standards, special or unusual circumstances, and assisting with the appeal process.
• Support students and parents with the online payment system, including tuition payments, payment plan set up, special payment arrangements, establishing direct deposit refund accounts, and authorizing users.
• Assist with records and data management processes to ensure efficient operations and maintain accurate documentation related to all functions in Enrollment Services including, but not limited to, generating official transcripts.
• Conduct outreach initiatives for financial aid, accounting, and records to inform and assist students providing resources and support to help them understand their financial responsibilities and options, as well as assisting with checklist items and resolving holds to facilitate smooth enrollment, aid retention, and support student success throughout their educational journey.
• Serve as a cashier by processing payments, assisting students in setting up payment plans, and resolving outstanding balances, residency and transcript issues. This includes correcting tuition charges, selling bus passes, and handling other related transactions, while coordinating with Student Financial Services and assisting students with submitting tuition appeals to ensure a smooth financial experience for students.
• Knows, understands and acts in…