Cybersecurity Manager - IAM Platform Operations

Career Area:

Technology, Digital and Data

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

This position manages the engineering, operations, reliability, automation, and service delivery of Caterpillar's Identity and Access Management (IAM) platform ecosystem. The role leads globally distributed teams and offshore delivery partners to ensure IAM platforms are secure, dependable, scalable, and operationally efficient.

• Lead IAM platform operations and engineering teams responsible for platform availability, reliability, performance, and resiliency.
• Manage globally distributed teams and offshore service delivery partners, driving accountability, operational excellence, and customer-focused outcomes.
• Establish and support operational standards for monitoring, incident response, service restoration, platform health, and operational readiness.
• Drive automation and Dev Ops practices that reduce manual effort, improve efficiency, and increase platform stability and scalability.
• Enable AI-powered operational capabilities that improve monitoring, operational insights, knowledge management, anomaly detection, and automated remediation.
• Define and measure service performance through KPIs, SLAs, SLOs, and platform health metrics.
• Lead platform lifecycle activities including upgrades, patching, modernization, capacity planning, resiliency improvements, and technical debt reduction.
• Partner with cybersecurity, infrastructure, cloud, and application teams to deliver secure and dependable IAM platform services.
• Manage vendor relationships, managed service providers, operational budgets, and workforce planning activities.
• Build and develop high-performing teams while fostering a culture of accountability, ownership, innovation, and continuous improvement.

• Bachelor’s degree in computer science, Information Technology, Cybersecurity, Engineering, or equivalent experience.
• Demonstrated leadership experience managing platform operations, infrastructure, cloud, or enterprise technology teams.
• Proven experience leading globally distributed teams, offshore delivery organizations, and managed service providers.
• Strong understanding of service management, platform operations, monitoring, observability, and reliability engineering principles.
• Experience working highly available business-critical platforms in large-scale enterprise environments.
• Demonstrated success driving automation, operational transformation, and continuous improvement initiatives.
• Working knowledge of Dev Ops practices, CI/CD pipelines, Infrastructure as Code (IaC), and modern platform engineering approaches.
• Understanding of AI-enabled operations and practical applications of AI to improve operational efficiency and service delivery.
• Effective communication, collaboration, stakeholder management, and decision-making skills.
• Demonstrated success developing high-performing technical teams in fast-paced, high-volume environments.

• Industry certifications such as CISSP, CISM, ITIL, Azure, AWS, Kubernetes, Terraform, or similar credentials.
• Experience supporting enterprise IAM platforms and technologies.
• Experience with Site Reliability Engineering (SRE), operational observability, and service resiliency practices.
• Experienc…