Fire Detection Service Technician

Benefits

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More!

• Receive service calls from the Service Resource Center, including a brief description of equipment or system malfunctions
• Contact customer representatives and ascertain equipment or system problems
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, bulletins, modification notices, etc. to repair equipment
• Service, troubleshoot, and install many different manufacturers’ Fire & Life Safety systems, including Simplex-Grinnell
• Read and interpret blueprints, diagrams, submittals, specification software and systems, programs, schematics, and operational product manuals
• Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure satisfaction
• Complete Service Acknowledgements with proper coding through communication devices such as smartphones and laptops
• Obtain customer signature upon completion of a service call assignment
• Participate in a scheduled on‑call rotation
• Help train or mentor others on the service team
• Provide customers with the highest level of service to solve building inefficiencies and resolve service‑related items
• Act as a trusted advisor to customers, providing solutions and outcomes at the time of service
• Perform other duties as assigned

• 5+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems
• Experience reading and interpreting blueprints, submittals, and operational/product manuals
• Knowledge of test equipment, multi‑meter, digital analyzer, and commissioning devices
• High School Diploma or equivalent
• Ability to follow verbal and written instructions
• Ability to perform physical labor, carrying and moving equipment and tools up to 50–70 lbs
• Ability to work in unusual and difficult positions such as climbing ladders, scaffolding, high‑lift equipment up to 40 feet, and working within ducts, crawl spaces, and above ceilings
• Flexible work hours, including weekends, to meet customer requirements
• Overnight travel may be required
• Demonstrated high level of customer service
• Maintain truck inventory to ensure timely response to customer needs
• Adhere to, implement, and follow safety guidelines and procedures at all times
• Strong organizational skills, positive attitude, and ability to learn quickly
• Valid driver’s license and driving record that meets company requirements
• Retain any licenses required by national, state, and local codes
• Must pass a background check and obtain an IL Perc card
• Preferred NICET Level II certification

HIRING HOURLY RANGE: $29.13 – $40.09 per hour. The rate depends on education, experience, knowledge, skills, and abilities.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.