Security Commercial s Service Tech

Overview

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

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• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HAS)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More!

What you will do

• Serve as a troubleshooter and service expert for security systems and related equipment.
• Alleviate customer concerns and advise customers and the customer care center on system status and inspections.
• Repair or replace burglar alarms, fire alarms, CCTV systems, Card Access systems, and other security equipment.
• Work independently from a remote location with the necessary tools and equipment.
• Provide customers with the highest level of service to resolve building inefficiencies and service-related items.
• Offer solutions and outcomes at the time of service as a trusted advisor.

How you will do it

• Locate and alleviate trouble with damaged equipment or wiring; readjust, repair or replace inoperative equipment, and test for operation.
• Prepare trouble order forms to report temporary repairs.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
• Service and repair commercial security, fire alarm, CCTV, and card access systems; provide recommendations to improve facility efficiency and upsell where appropriate.
• Provide quotes to support recommendations and solutions.

Required

• High School Diploma or equivalent.
• Minimum 3-4 years experience installing and inspecting/repairing Tyco Integrated Security or comparable product line.
• Experience with Card Access, CCTV, IP cameras.
• Excellent communication skills.
• Electrical/Electronic background.
• Valid driver's license.

Preferred

• Fire alarm experience preferred.
• Some college preferred.
• NICET II or greater preferred.

Hiring details

HIRING HOURLY RANGE: $26.06 - 35.82. Hourly rate to be determined by education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. If you believe your background warrants consideration beyond the stated range, apply. We may use technology-assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates.

All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at

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