Navigator

Position Title: Benefits Navigator

Campus: East Peoria Campus

Employment Type: Management, Staff Full time

Department: Counseling Services

Start Date: 10/05/2026

Summary As a member of the Division of Student Success at Illinois Central College, the Benefits Navigator is essential in fostering positive student interactions, enhancing student-centered processes, cultivating a sense of belonging, and collaborating to support student success. Reporting directly to the Director of Counseling Services and focused on case management and connecting students with internal and external resources, this position helps to advance departmental and divisional goals while supporting the college’s overall mission and strategic priorities.

The Benefits Navigator is primarily responsible for providing case management, basic needs assistance, and connecting students with benefits and internal and external community resource support. This individual will assist students with meeting their needs through benefits assistance, thorough and intentional referrals, and individualized case management. Compensation for the Benefits Navigator is $52,915.20 - $59,529.60 annually.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Facilitate student success by offering personalized support, guiding students to resources, and acknowledging each student's unique story.
• Enhance student success by identifying and providing feedback on process improvements and utilizing data as needed to ensure that resources and services effectively meet student needs.
• Support student success by collaborating to ensure coordinated efforts in addressing student needs and enhancing overall outcomes.
• Advance student success by engaging in ongoing professional development and growth opportunities to stay current with best practices and effectively address evolving student needs.
• Provide case management and benefits support for students requiring assistance with basic needs; includes assisting students in determining eligibility for benefits programs (federal, state, and local) and applying for these programs, as well as identifying and connecting relevant campus and community resources.
• Maintain a thorough understanding of eligibility requirements for benefit programs and stay informed about changes to both internal and external resources.
• Serve as the institution’s liaison for homeless students, connecting them with emergency resources and care networks.
• Oversee and coordinate all aspects of Cosmo’s Cupboard (ICC food pantry), Cosmo’s Care Center (privacy and lactation space), and Cosmo’s Closet (clothing closet); including supervising student workers, organization, policies, direct student assistance and needs-based referrals.
• Manage the Childcare Voucher Program for parenting students with children in childcare.
• Act as a referral source for faculty and staff, helping to connect students with identified resource needs.
• Deliver presentations on available resources and other educational topics when appropriate.
• Collect and analyze data to inform best practices, including annual report metrics and those required for the Benefits Navigator and HOUSE Liaison roles for the state.
• Coordinate culturally specific resources, including those for non-English speakers.
• Serve on committees and contribute to Division-wide responsibilities, including academic advising, as needed.
• Perform other related duties as required.

• Bachelor's degree
• Two years of related experience working with disadvantaged individuals, making community referrals.
• Two or more years of case management experience.
• Ability to drive a passenger van for food pantry distribution.
• Ability…