Air Logistics Operational Care Specialist

It's more than a job As a member of the Freight Forwarding team at Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. By shipping medicines, toys, and important machine parts, you help make small and big moments possible for people around the world. Your contribution counts in many ways.

Join our dynamic Air Logistics team as an Operational Care Specialist, where you will be responsible for managing end‑to‑end operational activities, from booking and documentation to shipment monitoring and exception management. You will collaborate closely with customer care teams, carriers, and internal stakeholders to deliver high‑quality service, meet transit time requirements, and drive operational excellence.

• Coordinate and manage airfreight shipments from booking through final delivery
• Ensure all shipments are executed accurately, efficiently, and within agreed timelines
• Prepare and process all required shipping documentation in compliance with regulations
• Monitor shipment progress and proactively manage any deviations or disruptions
• Maintain accurate and timely updates in operational systems, including cost data
• Review and validate customer instructions, resolving discrepancies when needed
• Collaborate with customer care teams to meet specific transport and service requirements
• Secure competitive rates and capacity with approved carriers and partners
• Maintain effective communication with all internal and external stakeholders
• Work closely with gateways, warehouses, customs teams, and vendors to ensure smooth operations
• Monitor carrier performance and escalate issues where service levels are not met
• Support cost optimization initiatives to maximize profitability
• Contribute to process improvements and system enhancements
• Participate in new customer implementations to ensure smooth operational handover
• Ensure compliance with air transport regulations, company standards, and industry guidelines

• Background in freight forwarding, logistics, or air logistics operations
• Strong analytical, organizational, and time management skills
• Effective communication skills with the ability to coordinate across multiple stakeholders
• High attention to detail with strong problem‑solving capabilities
• Customer‑focused mindset with a proactive, can‑do attitude and ability to work under pressure

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full‑time basis without the need for current or future employer sponsorship.

We offer a dynamic global work environment with opportunities for training and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401(k) retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations.

Kuehne+Nagel participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. Employers can only use E‑Verify once you have accepted a job offer and completed the Form I‑9.

Artificial Intelligence (AI) tools may be used to assist in specific processes such as screening applications and interview scheduling. These tools analyze information to support decision‑making, but final decisions are made by human reviewers.

Logistics shapes everyday life— from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people worldwide. As a global leader with a strong heritage and a vision to move the world forward, we provide a safe, stable environment where your career can make a real difference.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity, and will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for sincerely held religious beliefs.