Product Tech

Overview

Summary:

The Product Technician completes minor furniture repairs on all types of product damage, including handling or damages that may occur with furniture purchased from Home Store during transit. Types of products included are case goods, upholstery and leather goods. The Warehouse Technician responsibilities include repairing case goods, leather and upholstery furniture and, on occasion, traveling to customers' homes to assist with warranty, manufacturing defects and damaged furniture, reporting back findings.

The role emphasizes repairing in an effective and timely manner according to Ashley Home Store SOPs, and maintaining a clean and organized work area to operate in a Lean and safe manner.

• Repairs with little guidance on all product types.
• Completes all repair types at entry level with additional skills requirements.
• Performs minor surface repairs on top of case pieces and tables.
• Performs solid color paper/side refinishes.
• Performs small corner damages that require rebuild.
• Has general understanding of spray booth setup and use.
• Performs advanced replacement part repairs.
• Communicates needs for maintenance of tools, parts and hardware; keeps repair area/shop clean.
• Helps inspect damaged product and assesses if it can be repaired to like-new condition.
• Works with warehouse personnel on techniques of minor touch-up during inspection.
• Documents and follows through on recurring product damages.
• Assists other technicians.
• Accurately reports situations when repairs cannot be completed.
• Must be able to assess damages to determine the most efficient repair approach.
• Identifies damage, loss or surplus of goods and materials stored in the warehouse.
• Demonstrates the Company’s Core and Growth Values in all job functions.
• Complies with safety regulations and maintains clean and orderly work areas.
• Maintains proper safety usage of all products used within the department.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Ability to assess damages and determine efficient repair methods
• Willingness to travel to customer homes as needed

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business need.

Ready to grow? Apply today and find your home at Ashley.