Assistant Store Manager

Overview

Assist in managing a Carter’s retail store, providing a welcoming experience for families while leading a dynamic team. The Assistant Store Manager supports the Store Manager, develops staff, and maintains customer service and merchandising standards.

• Execute workforce management to ensure genuine customer focus on the sales floor.
• Welcome customers with a warm greeting and provide assistance with product styles, features, and benefits.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Consistently model service standards and the omnichannel experience while coaching others to success.
• Analyze the business and take action to improve results by communicating and driving Key Performance Indicators (KPIs) with the team.
• Assist the Store Manager in building and retaining a successful team by participating in recruiting, hiring, training, and development of store team.
• Recognize exceptional performance and redirect employees when needed.
• Plan, track, analyze, and report completion of tasks and financial results using Company tools.
• Partner with Store Manager to plan and execute merchandising standards, promotional planning, markdown execution, and product placement.
• Build customer loyalty through Company-sponsored programs.
• Reduce loss through consistent customer service, education, and operational controls.

• A positive and solutions‑oriented mindset.
• Effective and professional verbal and written communication skills.
• Demonstrated leadership, supervisory, and customer engagement skills.
• Proficient computer and technology skills (Outlook, Excel, web navigation, etc.).
• Minimum of 1 year of retail or related management experience.
• High school diploma required.

• Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
• Stand or walk for extended periods and climb up and down a ladder.
• Provide availability that may include days, nights, weekends, and holidays scheduled, with a minimum of two closing shifts a week.

• Schedules that fit your life, allowing you to focus on all aspects of your life.
• Health benefits, mental health benefits, and a 30% discount on Carter’s brands.
• Referral bonuses, paid time off, holidays, and parental leave.
• Adoption assistance, charitable matching gifts, and other employee perks.
• Professional and personal development programs to grow your career.

NOTE:

This job description is not all‑inclusive. Duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carter’s may reasonably alter duties, responsibilities, job title, and location.

Carter’s is an equal‑opportunity employer and encourages all interested and qualified candidates to apply. Carters is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.