Distribution Center - Market Delivery Manager

Position Purpose

The Market Delivery AGM has multi‑unit responsibility for leading a group of Market Delivery Operation (MDO) Managers/Supervisors to meet all performance standards of the distribution center operation and all delivery service goals. Responsible for coordinating market efforts to ensure transportation resources are optimized to drive out cost and maximize overall delivery network efficiency. The Market Delivery AGM will need to ensure that all MDOs within the market have a positive associate environment with high standards of performance in order to meet customer needs.

• 35% Monitor market MDO building level scorecards, financials, and safety metrics and identify recommendations for improvement or address any potential issues.
• 15% Responsible for direct customer contact and support. Oversee escalated exception handling for deliveries, which may include interfacing with customers or Home Depot department to resolve any identified issues.
• 15% Responsible to maintain and leverage vendor relationships within the given market - to include close partnership on inventory, inbound transportation, promotions & forecast, and service level agreement deliverables.
• 35% Market level management of all inbound and outbound loads (either directly with THD drivers or indirectly through 3PL on‑site delivery or transportation delivery agent) to ensure performance meets expectations.

• Reports to MDC General Manager or Senior Director.
• This role has 10 to 12 direct reports.

• Typically requires overnight travel 25% to 50% of the time.

• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

• Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.

• Bachelors Degree concentrating in Operations Management, Business or Supply Chain.
• Proficiency in Microsoft Outlook, Word and Excel software applications.
• Previous change management experience.
• Multiple site responsibility within geographical region.
• Experience in last‑mile delivery.
• Direct fulfillment experience.
• Proven ability to deliver excellent customer service.

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

• No additional education.

• 5

• No additional years of experience.

• None

• None

• None

• Accountable for the management of others through subordinate supervisors and for all associate activities - including selection, termination, performance appraisal and professional development of subordinates.
• Develops Talent
• Decision Quality
• Plans and Aligns
• Ensures Accountability
• Manages Conflict
• Drives Engagement
• Collaborates
• Customer Focus
• Drives Results
• Communicates Effectively