National Air Logistics Aerospace Operational Care Specialist Job East Point area,Georgia USA,Transportation

Overview

It s more than a job. As a member of the Freight Forwarding team at Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers promises. By transporting medicines, toys and important machine parts, you are making small and big moments possible for people around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

The Aerospace Operational Care Specialist is responsible for coordinating shipments accurately and timely to meet customer transit time requirements. The Operational Care Specialist is part of a team (Operational Care Centers) responsible for coordinating transport activities by executing bookings with partners and gateways, generating required documentation, and monitoring each shipment, including deviation handling. You liaise with customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings, etc.).

Securing buy rates and capacity with qualified carriers/partners or via KN gateways is critical. When part of an Aerospace-specific AOG, Engine, or vertical OCC, responsibilities extend to spot quoting, customer coordination, and end-to-end shipment processing. All activities are performed in compliance with rules and regulations governing air transport, industry and product standards, KN standards and guidelines, and executed via KN operational systems.

How

you create impact

To manage and perform all operational activities reliably, accurately and on-time, minimizing overdue tasks, and according to defined customer deliverables
To follow the communication concept for effective communication with stakeholders
To monitor shipments, follow up on deviations, provide accurate and timely updates for visibility in KN systems, including financial data such as costs
To review and clarify CCL instructions if there are conflicts or deviations with regulatory requirements, routing, TT, rate information, or other discrepancies
To immediately report problems, operational disputes or discrepancies to supervisors or managers
To collaborate with all partners/suppliers, gateway, warehouse, customs teams, the RCC, and external parties as needed
To monitor operational performance of carriers and other partners and escalate if performance and commitments are not being delivered
To collaborate with the Optimization Team for effective process execution and systems setup/automation, maximizing systems utilization and avoiding manual processes
To maximize profitability through cost optimization
To participate in process improvement identification and implementing changes
To work with Development and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations
To arrange spot quotes, shipment creation and end-to-end shipment processing for AOGs, Engines, and other vertical specialized movements as part of an Aerospace OCC

Qualifications

Bachelor s degree or diploma in Transportation, Logistics, Commerce, Business Administration, or a related field
Minimum 2 years of experience in a similar role within the freight forwarding industry
Minimum of 1+ year of hands-on experience handling the transportation of airplane engines or aircraft parts
Dangerous Goods Certification is preferred
Familiarity with SALOG and Cargo Wise systems is highly desirable
Proficiency in Microsoft Office applications, particularly Word and Excel
Strong understanding of domestic and international geography, including major countries, cities, and airport codes
Excellent time management and organizational abilities
Ability to thrive in a fast-paced environment with time-sensitive deadlines

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What s in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive…