Gateway Operations Clerk

Overview

Fed Ex Trade Networks manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.

• Ensure customer requirements are met and take corrective actions when deviations occur.
• Interact with Customer Service, Product, and Global Service Centers as required.
• Prepare, control, update, and distribute all required documents regarding consolidation and deconsolidation of freight at gateway level in compliance with regulations and internal procedures.
• Ensure compliance with all operational procedures and regulations.
• Schedule and monitor the handling of incoming and outgoing consolidations and shipments, and disposition of consolidations.
• Follow up with airlines to ensure consolidations fly as booked.
• Assist the gateway supervisor in the distribution of work.
• Follow up with feeder stations to ensure timeliness of delivery and compliance with regulations.
• Act as gateway subject matter expert and train employees on gateway procedures.
• Ensure updated consolidation schedules are maintained.
• Maximize margin through effective Unit Load Device (ULD) build‑up.
• Ensure continuous process improvement to increase efficiencies, reduce waste, and improve performance for customers.
• Process air export consolidations.
• Work closely with other departments/gateways to deliver a high level of service to customers.
• Liaise with all related vendors to ensure the highest level of service is achieved.
• Resolve billing issues between Fed Ex Trade Networks and airline partners.
• Negotiate spot rates with airline partners.
• Perform other duties as assigned.

• High school diploma or equivalent.
• Three (3) years of related experience.
• Knowledge of U.S. Export Regulations, ports, and world geography.
• Experience with and usage of Official Airline Guide (OAG) and the Air Cargo Tariff (TACT) Act.
• Working knowledge of gateway/warehouse operations.
• Certified to process Dangerous Goods shipments for Air Transport.
• Strong analytical and math skills.

• Experience in similar operational management in freight forwarding or logistics.
• Prior exposure to consolidation and deconsolidation processes.

• Health, vision, and dental insurance.
• Retirement plan.
• Tuition reimbursement.
• Competitive hourly pay: USD 18.54 - 25.96.
• Work schedule:
  
  Onsite, Monday–Friday 8 AM–5 PM.

Fed Ex Logistics is an Equal Opportunity Employer including Vets/Disability.