Workforce Optimization Specialist
Listed on 2026-09-16
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Business
Pinnacle Group in Cumberland, RI is seeking a Workforce Analyst to manage real-time and intraday labor for our contact center. You will monitor queues, agent performance, and adherence to ensure service levels are met, while collaborating with vendors to optimize outsourced operations.
The role requires knowledge of ACD, forecasting/scheduling software, and strong communication to translate data into actionable scheduling decisions. This is a full-time contract in a hybrid setup.
Join us at Downtown Boulder Partnership as our next Real-Time Workforce Optimization Specialist in RI, United States.
We are currently recruiting a Real-Time Workforce Optimization Specialist for our team in RI, United States.
This is a great role to take on the Real-Time Workforce Optimization Specialist role at Downtown Boulder Partnership.
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