Contact Center Specialist

Our client, a leading financial services organization, is seeking a Contact Center Specialist to join their team. As a Contact Center Specialist, you will be part of the Customer Support Department supporting the Customer Service Team. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a customer-focused mindset which will align successfully in the organization.
Job Title:
Contact Center Specialist

Location:

East Providence (Riverside), RI
Duration: 6 months with the possibility of extension/conversion
Pay Range:$22/hr on W2

What's the Job?

• Support a payment migration project by assisting customers through inbound and outbound communication
• Train customers on new applications and digital solutions
• Perform back-office maintenance and data mining to facilitate client data migration
• Research and verify information listed in online applications for data accuracy and cleanup
• Provide exceptional customer service with a focus on white glove client experience

What's Needed?

• Basic understanding of Excel and data analytics skills
• Experience with customer service platforms or banking portals such as Access Optima
• Strong communication and interpersonal skills
• Ability to work onsite at the Riverside location from 8:30 am to 5:00 pm ET
• Willingness to participate in training and adapt to new software and processes

What's in it for me?

• Opportunity to work on a significant payment migration project with a reputable organization
• Hands-on experience supporting digital transformation initiatives
• Potential for contract extension or conversion based on performance
• Collaborative team environment with dedicated support
• Engagement in a role that emphasizes customer satisfaction and professional growth

Upon completion of waiting period consultants are eligible for:

• Medical
• Dental Plan
• Vision Plan
• 401(k)
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About Manpower Group, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.