Lead Veterinary Customer Service Representative

Lead Veterinary Customer Service Representative page is loaded## Lead Veterinary Customer Service Representative locations:
WCVH - Wakefield, RItime type:
Full time posted on:
Posted Todayjob requisition :
JR107376
** Key Responsibilities
*** Lead, support, and mentor the reception team to ensure smooth daily operations.
* Provide exceptional client service through in‑person interactions, phone calls, emails, and online communication.
* Manage appointment scheduling, check‑ins, and check‑outs efficiently.
* Oversee client billing, payment processing, estimates, and invoice accuracy.
* Troubleshoot scheduling conflicts and help maintain effective patient flow.
* Train new reception team members and provide ongoing coaching.
* Coordinate communication between clients, technicians, and doctors.
* Maintain reception area cleanliness, organization, and professional appearance.
* Assist with hospital communications, inventory coordination, and administrative tasks as needed.
* Handle escalated client concerns with professionalism and empathy.
** Qualifications
* ** 2+ years of veterinary reception or customer service experience required; leadership experience strongly preferred.
* Knowledge of veterinary terminology, services, and appointment types.
* Strong multitasking abilities in a high‑volume environment.
* Excellent verbal and written communication skills.
* Competency with veterinary software systems (e.g., Cornerstone, ezyVet, Avimark, etc.).
* Demonstrated ability to lead, inspire, and support a team.
* Compassionate, patient, and comfortable working in an environment that includes pets, emergencies, and emotional situations.
** Compensation*** $22-$25/hr based on experience
** What We Offer
*** Competitive pay based on experience
* Health, dental, and vision benefits
* Paid time off and holiday pay
* Opportunities for professional growth and continuing education
* Supportive team culture focused on collaboration and high-quality care

At Ameri Vet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:
* Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
* Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
* Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
* Generous paid time off and holidays, because your personal time matters.
* A supportive, collaborative environment where everyone feels a sense of belonging.

Please note:

Any Benefits listed above apply to full-time employees.

At Ameri Vet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
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