Veterinary Receptionist

We are seeking an experienced, compassionate, and highly organized Lead Customer Service Representative to join our fast‑paced veterinary hospital. This role is ideal for someone who thrives in a busy environment, enjoys helping clients and pets, and is skilled at guiding a team to deliver outstanding customer service.

• Provide exceptional client service through in‑person interactions, phone calls, emails, and online communication.
• Manage appointment scheduling, check‑ins, and check‑outs efficiently.
• Oversee client billing, payment processing, estimates, and ensure invoice accuracy.
• Coordinate communication between clients, technicians, and doctors.
• Maintain reception area cleanliness, organization, and professional appearance.
• Assist with hospital communications, inventory coordination, and administrative tasks as needed.
• Handle escalated client concerns with professionalism and empathy.

• Knowledge of veterinary terminology, services, and appointment types.
• Strong multitasking abilities in a high‑volume environment.
• Excellent verbal and written communication skills.
• Competency with veterinary software systems (e.g., Cornerstone, ezyVet, Avimark).
• Compassionate, patient, and comfortable working in an environment that includes pets, emergencies, and emotional situations.

• Compensation $18–$22/hr based on experience.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance.
• Health, dental, vision, life insurance, and mental health resources.
• Paid time off and holiday pay.
• Opportunities for professional growth and continuing education.
• Supportive team culture focused on collaboration and high‑quality care.
• Tailored development programs, mentorship, and career pathing.
• Supports overall well‑being and fosters a sense of belonging.

Any benefits listed above apply to full‑time employees. At Ameri Vet, your unique skills and passion are celebrated, and every team member has the tools to thrive.