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Call Center Representative
Job in
East Providence, Providence County, Rhode Island, 02914, USA
Listed on 2026-07-23
Listing for:
Worcester Manufacturing
Full Time
position Listed on 2026-07-23
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Answer inbound customer calls, emails, and chats promptly and professionally;
Identify and assess customers' needs to achieve satisfaction through effective troubleshooting and solutions;
Manage and resolve complex customer complaints and inquiries with patience and diplomacy;
Document all interactions and transactions accurately in the customer relationship management (CRM) system;
Maintain a high level of product and service knowledge to provide accurate information
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