Operations Consultant

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

We believe in a culture of care where every teammate has the opportunity to succeed. We are committed to fostering an inclusive workplace, supporting wellness, and offering competitive, flexible benefits. Bank of America maintains an in‑office culture with clear expectations and appropriate flexibility based on role‑specific needs.

This position is responsible for the day‑to‑day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business unit(s). The role strategically advises on the design, development, and implementation of products, systems, and services using discretion within project management methodologies.

• Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment.
• Advises on projects and directs activities of a team related to special initiatives.
• Provides technical expert advice in assigned area, understanding the business unit’s operations processes and implications on other groups.
• Consults on present‑state, develops alternative future‑state approaches, and facilitates implementations by creating a clear and coherent approach.
• Identifies and recommends responsibilities and accountabilities for key programs/projects.
• Possesses extensive knowledge of the LoanIQ platform, supporting complex loan operations, client servicing, and process optimization initiatives.

• Opportunity & Inclusion Champion – creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data – demonstrates and expects process knowledge, data‑driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator – delivers clear, concise messages that motivate and connect contributions to business results.
• Risk Manager – leads and encourages identification, escalation and resolution of potential risks.
• People Manager & Coach – knows and develops team members through coaching and feedback.
• Financial Steward – manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader – recruits, on‑boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes – delivers results through effective team management, structure, and routines.

• 2 years of relevant experience.
• Knowledge of lease or loan operations.
• Strong written and oral communication.
• Strong attention to detail.
• Strong organizational skills.

• Customer and client focus.
• Problem solving.
• Risk management.
• Adaptability.
• Attention to detail.
• Collaboration.
• Critical thinking.
• Issue management.
• Analytical thinking.
• Decision making.
• Oral communications.
• Presentation skills.

Shift: 1st shift (United States of America)

Hours per week: 40 hours.