Quality Manager

Quality Manager – East Providence, RI

The Quality Manager is responsible for leading, governing, and continuously improving the Quality Management System (QMS) to ensure products meet or exceed AS9100D, customer, regulatory, and internal requirements. This hands‑on leadership role has full accountability for quality performance within a manufacturing environment.

• Actively govern the QMS with retained authority over core policies, procedures, metrics, and controls; facilitate cross‑functional teams to drive timely review, revision, approval, and release of all QMS documentation and processes, ensuring ongoing currency and full AS9100D compliance.
• Ensure management reviews are planned, conducted, and documented in accordance with AS9100D requirements, focusing on QMS performance effectiveness, risks, opportunities, audit results, customer feedback, and continuous improvement actions, and ensure resulting actions are assigned, tracked, and completed.
• Embed and fully integrate quality planning, control, and verification activities into manufacturing and operational processes as essential QMS components, supporting effective operational planning and control in accordance with AS9100D requirements.
• Govern and oversee nonconforming outputs, including the MRB process, ensuring identification, segregation, timely evaluation, disposition, documentation, and linkage to systemic corrective actions to prevent recurrence.
• Lead the supplier corrective action process, including issuance of requests, verification and validation of supplier‑submitted root cause analyses, corrective actions, and effectiveness evidence, tracking, approval, and closure to prevent recurrence; support Purchasing in supplier evaluations, performance monitoring, and flow‑down of quality requirements.
• Serve as the primary quality interface for quality inquiries, corrective action responses, and support to the Customer Quality Manager on returned nonconforming product.
• Apply root cause analysis, CAPA methodologies, and continuous improvement tools (Lean, Six Sigma) to address systemic quality issues and reduce risk.
• Collaborate with Engineering, Operations, Supply Chain, and Customer Quality to resolve quality issues, ensure process capability, and verify equipment.
• Ensure facility compliance with AS9100D, FAR, customer‑specific, and applicable regulatory requirements, maintaining audit‑ready documentation and objective evidence at all times.
• Identify quality and operational risks using risk‑based thinking, implementing mitigation strategies across processes, suppliers, and information systems, including cybersecurity considerations related to CMMC.

• Plan, lead, execute, and report internal audits to verify QMS conformance and effectiveness across all applicable AS9100D and customer-specific requirements.
• Support external third‑party audits and assist the Customer Quality Manager during customer audits, ensuring effective preparation, evidence gathering, and timely response to findings.
• Ensure timely and effective corrective actions are implemented, verified for effectiveness, and sustained.
• Drive audit findings to closure with clear ownership, measurable actions, and management visibility.

• Lead and develop the Quality Assurance team, including hiring, performance management, coaching, and capability development.
• Establish clear expectations, accountability, and performance standards aligned with AS9100D and organizational objectives.
• Promote a culture of quality ownership, compliance discipline, and continuous improvement across all levels of the organization.
• Ensure quality responsibilities are understood, documented, and consistently followed within the organization.

• Bachelor’s degree in Engineering, Quality, Manufacturing, or a related field (or equivalent experience).
• 5+ years of experience in quality assurance within electronics manufacturing, preferably aerospace or high‑reliability products.
• Proven experience as a Quality Manager leading a team in all facets of AS9100D compliance and QMS management.
• Strong knowledge of quality tools, risk‑based thinking, root…