Quality Control I (2nd Shift

MOO is all about making great design available to everyone. We do that by producing premium print and branded merchandise. But it’s as much about how we do it, leading with design, technology and sustainability.

Founded in 2004, we’ve come this far by being obsessed with the happiness of our customers. Along the way, we’ve built an award-winning and much-loved brand, with exceptional customer satisfaction and Trustpilot ratings. Those customers are typically small and medium-sized businesses based in North America, the UK, and Europe – businesses that, like us, value design and see the brand-building power of putting something real in people’s hands.

We’ve received the highest business award in Britain, ‘The Queen’s Award for Enterprise’. Part of Tech Nation’s ‘Future Fifty’, we’ve been profiled in the Financial Times, and ranked in the Guardian’s top 10 UK start-ups.

Today we are over 350 people, headquartered in the UK but with many of our people based in the USA and South Africa.

You will be an essential part of the Quality and Engineering Team. Our purpose is to proactively safeguard the quality of MOO's production, ensuring our print and digital products consistently meet high standards. We drive continuous improvement initiatives to optimize processes, significantly reduce waste, and ultimately provide an exceptional customer experience. We are a multidisciplinary team focused on precision, problem-solving, and process excellence.

MOO is seeking a driven, organized, and detail-oriented individual to join us as a Quality Control I. This role is a critical piece of our operation, ensuring that the excellence we promise our customers is delivered in every product. You will be the frontline guardian of our quality standards, responsible for collecting production data, administrate rework and containent process and conducting audits.

Your value to the business lies in your ability to identify, contain, and solve quality problems before they impact our customers, directly contributing to MOO's reputation for high-quality, delightful products and supporting our continuous improvement goals. We are hiring now to strengthen our quality focus as we scale our production and introduce new, exciting products.

You are a proactive and meticulous individual with a strong foundation in quality assurance principles. You thrive in a dynamic manufacturing environment and can efficiently manage multiple priorities under pressure. You have a natural curiosity and an investigative approach to problem-solving, always looking to understand the 'why' behind an issue rather than just fixing the symptom. You are a clear communicator, able to coach and collaborate with production team members to elevate the collective quality standard.

If you are passionate about precision, driven by continuous improvement, and ready to use data to make informed decisions, we want you on our team.

• Conduct Material Inspection:
  Participate in Incoming Material Inspection according to the established Control Plan to ensure raw materials meet specifications
• Ensure Process Compliance:
  Conduct regular process audits on the production floor to ensure all teams are complying with documented quality standards and procedures
• Manage Non-Conforming Product:
  Administrate and execute containment and rework actions for poor-quality and non-conforming products
• Support Continuous Improvement:
  Actively support and participate in continuous improvement initiatives and clearly elevate potential production risks or process gaps to production leadership
• Provide Quality Support:
  Deliver responsive quality service support for rush requests and specialized orders that require extra quality control checks
• Data Proficiency:
  Proficient using Microsoft Excel for data analysis and charting to define quality trends and using Microsoft Word and PowerPoint for documentation and presentation
• Communication:
  Excellent verbal and written communication skills to effectively relay complex quality issues, audit findings, and coaching points across different teams

• You do not accept the first piece of information, instead, you present an investigating…