Retail Sales Manager

Benefits

• Healthcare Plans:
  Comprehensive coverage (medical/dental/vision) at a reasonable cost.
• Paid Time Off:
  • Sick Pay
  • Vacation Pay - Approximately 2 weeks
  • 6 paid holidays plus 1 to 2 additional floating holidays
• Team Member Discounts:
  Up to 50% off store merchandise.
• Flexible Spending Accounts:
  Use pre-tax dollars for eligible health and day care expenses.
• Employee Assistance Program (EAP): A whole suite of free tools and resources to manage life’s challenges and maintain a healthy work‑life balance.
• Retirement Plan: 401k plan with generous company matching contributions.
• Life Insurance:
  Company provided peace of mind and the option to purchase a supplemental plan.
• Additional Benefits:
  • Annual Bonus
  • Performance Merit Increases
  • Disability Insurance
  • Parental Leave

Geographic & job eligibility rules may apply.

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose‑driven company, with a business model that people love for its impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

Comprehensive onboarding and training from day one. In‑house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

Accountable for the overall management and direction of the processes associated with the day‑to‑day functions of the sales floor. Upholds company standards throughout all customer and donor areas of the store (inside and outside), remaining aware of customer and donor needs, and monitoring and ensuring fast, accurate, and friendly service at cash registers, self‑checkouts, on the retail floor, and at point of donation.

The Retail Sales Manager is guided by the Savers Vision and Core Values. Reports to the Store Manager.

• Ensures store performance meets financial targets and key metrics based on annual and quarterly operating plan(s).
• Continually monitors and sets the pace of work.
• Understands company objectives, local market potential and can analyze and act on key metrics, observations, and information.
• Inspects sales floor for shop‑ability and merchandising standards and ensures a positive customer/donor experience at all points of interaction.
• Leads the generation of new Super Savers Club membership.
• Prioritizes and directs team member activity.

• Leads, directs, and supervises the work of supervisor(s) and retail sales floor team members.
• Plans staffing needs and coordinates recruitment, selection, and training.
• Regularly interacts, trains, coaches, and counsels the supervisors and team members. Provides recognition and candid feedback. Addresses complaints and solves issues.
• Identifies and develops high‑potential team members for supervisory and management positions through on‑the‑job, guided work.
• Role models and maintains a respectful, values‑driven workplace that adheres to all Savers’ Policies and Procedures.
• In the absence of the Store Manager, fulfills their responsibilities and oversees the entire store as acting Store Manager.

• Schedules supervisors and team members for cash register, self‑checkout, sales floor, to meet customer/donor demand.
• Continuously assesses the sales floor and donor areas, and directs team member activity, to ensure that standards are met. Sets the pace of work.
• Informs team members of operating plan targets and progress against targets.
• Monitors sales, items sold and operations labor hours regularly throughout each shift to ensure efficiency targets are met and determine the need to increase, decrease or reassign staffing.
• Identifies sub‑standard departments &/or categories and takes action for resolution.
• Accountable for…