Software Developer

Wallace Software Solutions is always looking for reliable, educated, individuals that can work well as a team or on their own. We have job opportunities for individuals with great computer skills,positive attitude, communication strengths, software development experience, or experience in the Marine, RV, Truck & Trailer, Powersports, Lawn & Garden or Outdoor Power Equipment industries are always welcome to apply. Some of the Competencies, Education, and Experience valuable to the job are:

• Ability to multi-task in a fast-paced environment
• Computer/Technical skills including basic understanding of network resolution
• Ability to work well independently and as part of a team
• Written and verbal communication skills
• Organizational skills
• Previous knowledge and understanding in any of the following industries is a plus
  • Marine
  • RV, Truck & Trailer
  • Power Sports
  • Outdoor power equipment
• Strategic thinking

Wallace Software Solution creates complete dealer management solutions for the marine, RV, power sports, lawn & garden, as well as Power Equipment industries. We want you to be part of our industry leading team. We are currently in search of an experienced Software Developer to create and maintain software, in-house hardware and network systems. The successful candidate will also help develop critical products for our clients, and offer excellent technical support.

This is a fantastic opportunity to engage in a positive work environment that offers a flexible schedule. Some required responsibilities include…

• Develop and implement new software programs
• Maintain and improve the performance of existing software
• Clearly and regularly communicate with management and technical support colleagues
• Design and update software database
• Test and maintain software products to ensure strong functionality and optimization
• Recommend improvements to existing software programs as necessary

Summary/Objective

The Software Support Specialist provides solutions for customers who are facing support requests. As a Software Support Specialist, you will have the opportunity to assist individuals with their day-to-day software needs. You’ll work on industry leading software and eventually have input on the design and development of new features and functions embracing the latest technology.

Responsibilities & Duties

• Provides interactive customer support, including a proactive approach to improving levels of service where possible.
• Gathers and manages requests that come in by phone, email or through the support ticketing system.
• Corresponding with customers over the phone and through letters, fax and email.
• Researches, troubleshoots and resolves simple to complex issues as reported by end users.
• Demonstrates initiative and proven follow through skills.
• Proven decision making ability and escalation skills.
• Processing requests for software enhancements and system modifications.
• Working on a variety of independent/group projects and communicating with development staff.
• Manages personal workload and competing priorities to accomplish tasks within agreed upon time frames.
• Analyzes and identifies trends in problems being reported and assist in devising remediation measures.
• Manages, standardizes and improves the company’s support solutions by examining existing tickets, determining origin and characteristics, documenting and presenting suggestions for improvement and implementing approved suggestions.
• Responsible for vendor relationships, day‑to‑day escalations and issues resolution internally and with 3 rd party vendors and development teams.
• Responsible for prioritizing both fix/enhancement requests with Technical Managers and Business Users to ensure delivery and acceptance of prioritized requests in a timely manner.
• Responsible for creating/maintaining ongoing documentation for existing or new break/fix, enhancements and business processes, as needed.
• Ensures that all processes and documentation are adequate and effective to meet client and business needs.

Our busy, client focused office needs a reliable, well organized Office Manager to handle day-to-day operations with focus on efficiency and time…