Senior Manager - Store

With a career at Hudson, you really benefit! We

Offer:

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• 401(k) retirement plan with company match
• Company paid life insurance
• Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

Compensation: [[salary

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The Senior Manager of New Store Openings (NSO) supports the execution of the end-to-end new store opening process for Food & Beverage and Retail locations across North America. This role ensures operational readiness, coordinates opening timelines, and supports on-site execution to deliver successful store launches that meet company standards.

• Supports the NSO process for F&B and Retail store openings across North America; implements standardized opening methodology and guarantees adherence to established timelines and quality standards
• Coordinates project activities and maintains day-to-day communication with cross-functional teams to maintain adherence to opening timelines, critical path milestones, and budgets; escalates risks and issues to Director as needed
• Serves as liaison between corporate support teams and local Operations leadership during the opening process; provides on-site support during critical opening phases from turnover through day one of service
• Executes pre-opening activities in coordination with culinary, retail, and brand teams to ensure service culture, training, and operational setup align with guest expectations and brand requirements; verifies layout execution, product flow, labor planning, and inventory controls meet standards
• Facilitates delivery of hospitality training programs at new locations, including service sequencing, digital guest engagement, and retail service expectations; delivers training materials and manuals effectively and provides post-opening feedback to enhance training effectiveness
• Assists in developing and maintaining proprietary brand training materials and operational standards; gathers field feedback to support continuous improvement of training content and delivery methods
• Supports Operations during pre-opening planning phases to implement guest experience goals, training plans, and operational strategies; ensures locations are prepared for successful launches
• Assists in documenting guest incident response procedures and labor standards for new locations
• Collects and reports KPI data from new openings; provides analytical insights on operational performance, training effectiveness, and improvement opportunities to support strategic decision-making

This role reports to the Director of New Store Openings.

• Education and Experience:
  
  The combination of education and professional experience must exceed 6 years:
  • In a leadership role:
    Requires 2 years of experience leading F&B, Retail, or hospitality Operations professionals engaged in developing and executing new store opening/development, training, or guest experience programs
  • In a technical role:
    Requires 6-8 years of experience engaged in developing and delivering new store opening/development, training, or guest experience programs
    • A bachelor’s degree in a program related to the functional area can count for 3 of the six-year requirement
    • An MBA or a master’s level degree in a program related to the functional area can count for an additional 2 years of the six-year requirement
  • In the industry: 3-5 years of Hospitality, F&B and/or Retail experience
• Specialized Skillset/Competencies/Traits:
  • Strong operations background and knowledge of service delivery, team training, guest engagement, and store performance analytics
  • Demonstrated success supporting cross-functional teams in a multi-unit environment
  • Strong project coordination experience; demonstrated ability to manage competing priorities while maintaining operational quality
  • Exceptional verbal and written communication skills; confident presenter and relationship builder
  • Detail-oriented with ability to identify potential issues and elevate appropriately
  • Advanced…