Sales Support Associate II

Join to apply for the Sales Support Associate II role at Coach
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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. We are a globally recognized brand that builds inclusive and courageous experiences for our customers.

The Sales Support Associate role is integral to store success and efficiency. It requires direct attention to brand commitment while serving customers at the cash wrap and keeping a well‑maintained sales floor. Accurate, effective work supports the flow of product from receipt through point of sale.

• Greet customers with a smile, eye contact, and your name.
• Interact genuinely and naturally with customers.
• Read cues to determine customer needs.
• Capture email and name information where permitted by law.
• Maintain accuracy when operating POS.
• Organize and keep the cash wrap clean.
• Suggest add‑ons and sell gift cards.
• Keep cash and POS media accurate and compliant with Coach policy.
• Thank customers sincerely and encourage them to return.
• Represent the Coach brand appropriately.

• Receive shipment and transfers.
• Notify Store Management when new product arrives.
• Scan cartons and verify store information is correct.
• Communicate all discrepancies to Store Management.
• Process shipment/transfers per Coach standards and timelines.
• Organize and clean the stockroom daily, including remote warehouses as applicable.
• Shift/organize product in the stockroom, reacting to sell‑through and making room for new products.
• Manage stock levels/product ownership in back‑of‑house and sales floor.
• Prepare and conduct regular cycle counts, as directed.
• Participate in store physical inventory counts as scheduled.
• Maintain Company Loss Prevention standards.

• Regularly analyze the sales floor to assess replenishment needs.
• Replenish sales floor or assigned zone.
• React to sell‑through and execute visual merchandising needs.
• Support sales floor activities as directed.
• Communicate information on price points, features/benefits, color, and stock availability to customers.
• Respond to customer requests confidently; partner with sales team or Store Management when needed.
• Maintain housekeeping standards.

• Drive for Results:
  Consistently exceeds goals, top performer, bottom‑line oriented, pushes for results.
• Customer Focus:
  Dedicated to meeting expectations, builds trusted relationships with customers.
• Creativity:
  Generates unique ideas, connects unrelated concepts, valued in brainstorming settings.
• Interpersonal Savvy:
  Relates well to people across all levels, uses diplomacy, and handles tense situations comfortably.
• Learning on the Fly:
  Learns quickly, explores solutions, enjoys new challenges.
• Perseverance:
  Completes tasks with energy and drive, resists setbacks.
• Dealing with Ambiguity:
  Handles change, shifts gears, makes decisions without full picture, manages risk and uncertainty.

Experience: 1–3 years of retail experience (cashier, stock, sales), preferably in luxury retail. Knowledge of fashion trends and marketplace competition.

Education: High school diploma or equivalent; college degree preferred.

Technical: Cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie‑talkie use, price & product release sheet reading.

Physical: Fast pace work, effective communication, maneuvering sales floor and stock room (climbing, bending, kneeling). Frequently lift up to 25 lbs, sometimes 50 lbs for product shipment.

Schedule: Flexible schedule including nights, weekends, holidays, and high‑traffic sales days.

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

We are an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the position. We serve a diverse range of protected groups and make reasonable accommodations for disabilities and religious beliefs in compliance with the Americans with Disabilities Act.

General Description of All Benefits:
Our company offers health (medical, dental, vision), life and disability insurance. Eligible employees may enroll in a 401(k) savings plan and receive paid time off for wellness needs and vacations. Additional benefits include product discounts and incentive compensation.